The Westin

Reviewer: Not provided on Tue 06 Sep 2011 rated 9 out of 10.

Nice, high end modern comfortable hotel. Fantastic bed and great shower! Free parking in the underground parking was very convenient too.

Positives: Very comfortable room with nice view.

Negatives: Check in process took a bit long.

Reviewer: Not provided on Sat 06 Aug 2011 rated 6 out of 10.

Standard Westin hotel on the lower end of the scale, for the category.

Positives: Very clean.

Negatives: Work on an elevator and window wash scheduled for the week.

Reviewer: Not provided on Mon 25 Apr 2011 rated 1 out of 10.

Forget the joint. It's for bums with too much money.

Positives: View.

Negatives: No Ice.

Reviewer: Not provided on Sat 04 Dec 2010 rated 10 out of 10.

We were in Edmonton for a short stay, wanting to do a bit of shopping and relaxing. The Westin was very classy, the staff made us feel welcome and pampered - even just checking in! The room was very handsome, with lots of pillows and very comfortable beds. It was also nice to have a taxi outside at all times. There was no waiting involved, at all. It was a pleasant surprise to us that there was no charge for parking in the secure, underground parking.

Positives: Subdued elegance; excellent staff from the doorman to the room service delivery person, the front desk and the porter.

Negatives: The tub was old and shallow.

Reviewer: Not provided on Tue 17 Aug 2010 rated 10 out of 10.

Great hotel in downtown Edmonton. It's within a block of the subway, and convenient to walk to the mall or downtown stores. Well appointed room; comfortable beds and down pillows. Free Starbucks coffee in the morning.

Positives: Convenient location and great room.

Negatives: The hotel charged a parking fee.

Reviewer: Not provided on Sun 15 Aug 2010 rated 10 out of 10.

Excellent all around, but eat somewhere else.

Positives: Great looking, beautiful location.

Negatives: Bit of calcium buildup in shower, TV though high definition looked hideous thanks to poor hookups, dining area had insane pricing on dishes.

Reviewer: Not provided on Wed 09 Sep 2009 rated 8 out of 10.

Never had a problem with any stay at this hotel until the last trip. A 75 dollar parking ticket slapped on the windshield not 30 minutes after paying for parking at the front desk. Staff still took care of the problem well, taking it into account personally. otherwise, the service was great. The cot friends got for their room was just as comfortable as the beds, just a bit smaller. Great hotel, highly recommend.

Positives: Overall, the hotel is comfortable, and not just for the Starwood Preferred Guest rooms.

Negatives: They don't register your car for parking in a timely manner, which results in unwanted parking tickets from the authority.

Reviewer: Not provided on Thu 03 Sep 2009 rated 9 out of 10.

It was an overall pleasant experience.

Positives: The Westin has been one of the nicer hotels in Edmonton for many years, it has a stable reputation.

Negatives: The cost of parking should be included in hotel stays downtown, to compete with the rural ones.

Reviewer: Not provided on Wed 29 Apr 2009 rated 8 out of 10.

Extremely clean and well laid out hotel rooms. There was a convention at the hotel yet we did not feel affected except for a longer wait for elevators to arrive. Internet service is extra - that should not be the case. Good central location if you need to be downtown. If you do not, then consider a hotel outside of city center where parking is not an extra cost of $28 and keep the money. The staff is extremely polite and exceptional levels of service are provided.

Positives: Hotel personnel had excellent service attitude.

Negatives: Valet parking extra, internet extra.

Reviewer: Not provided on Mon 20 Apr 2009 rated 9 out of 10.

The hotel met all expectations except for the microwave and fridge not being in the room. With a younger child, it's hard not to have these in the room. The hotel was gorgeous, and very attractive to the eye, parking would have been nicer if it was not an extra $26/ night. I wish it would have been complimentary.

Positives: It was an amazing looking hotel, and seemed very upscale.

Negatives: There was no fridge or microwave in the room.

Reviewer: Not provided on Fri 28 Nov 2008 rated 9 out of 10.

Hotel is in a decent spot downtown, a little bit far from the West End Mall. Service was great and the people were very helpful. The rooms are very nice and the beds are extremely comfortable. Also, you can hear no noise in the hallway.

Positives: The service was great and the rooms were very nice.

Negatives: The valet guys are very rude and housekeeping showed up extremely early and then did not show up at all.

Reviewer: Not provided on Mon 22 Sep 2008 rated 6 out of 10.

NA

Positives: Good bed, modern decoration in room.

Negatives: Shortage of places to eat,

Reviewer: Not provided on Sun 14 Sep 2008 rated 9 out of 10.

Well appointed, well maintained, friendly staff & environment in downtown Edmonton close to good restaurants and a scenic view of the river valley. Great place to stay.

Positives: Well appointed, well maintained, friendly staff & environment.

Negatives: Nothing.

Reviewer: Not provided on Mon 01 Sep 2008 rated 9 out of 10.

Perfect hotel. I paid $26 parking/day and $11 internet.

Positives: Location, cleanliness.

Negatives: Internet fees and valet parking fees.

Reviewer: Not provided on Fri 29 Aug 2008 rated 10 out of 10.

Very good service and good atmosphere.

Positives: Location & service.

Negatives: Nothing.

Reviewer: Not provided on Thu 28 Aug 2008 rated 9 out of 10.

Overall a pleasant experience. Beds are absolutely wonderful.

Positives: I loved the beds.

Negatives: Prices were too high on the room service menu.

Reviewer: Not provided on Tue 26 Aug 2008 rated 9 out of 10.

Great hotel, very friendly staff. Only hotel I have ever been to that has a 24 hour gym, pool, and sauna. Everything is of high quality in the room, LCD TV's, mini-bar. A downside is that the price of parking is very expensive ($25/day), and there is no free wireless internet, like some hotels. Overall though, very good hotel. Park in the library underground parking for cheaper parking! ($12/day).

Positives: The beds are great, very comfortable - toiletries are best of any hotels, pool/sauna/gym stays open 24/7.

Negatives: Parking is very expensive.

Reviewer: Not provided on Mon 18 Aug 2008 rated 8 out of 10.

Hotel very clean and friendly, Loved everything except the fact of not having free internet that lesser stars have for free.

Positives: Friendly.

Negatives: No free wireless internet.

Reviewer: Not provided on Sat 16 Aug 2008 rated 9 out of 10.

I don't think this hotel should be considered a 4 star but it was nice nonetheless. The location is nice if you want to explore downtown Edmonton.

Positives: The location was nice.

Negatives: The hotel room wasn't quite as nice as I had expected.

Reviewer: Not provided on Fri 01 Aug 2008 rated 8 out of 10.

Overall I would have to say it was a pleasant experience dealing with the staff. I am not rich by no means and was still treated respectably.

Positives: Fast service.

Negatives: Did not really like the location.

Reviewer: Not provided on Wed 30 Jul 2008 rated 9 out of 10.

The hotel is very clean and modern.

Positives: Clean.

Negatives: Had to pay for parking, when returned late at night parking lot was full.

Reviewer: Not provided on Mon 21 Jul 2008 rated 6 out of 10.

Room was comfortable. Ice maker outside room caused vibrations and noise in room all night, resulting in an unrestful sleep. Hotel parking was full before 9 pm so we had to park in a lot behind the hotel. Hotel staff did not inform us at check in that the streets would be closed for several hours the next morning for a parade. Lucky for us, we managed to get out before they closed the last street - a delay of several hours would have had a very negative impact on our plans.

Positives: Location, room amenities.

Negatives: Parking - had to park behind the hotel in surface lot even though my husband is handicapped.

Reviewer: Not provided on Thu 17 Jul 2008 rated 9 out of 10.

My only complaint was there was no indication of a parking fee and the fee ($24/night) was not mentioned by the front desk staff when I checked in and gave them my plate number and vehicle info.

Positives: Very clean and modern. Very comfortable bed.

Negatives: $24/night parking fee. Wasn't advised of this at check-in.