Best Western Westwood Inn

Reviewer: Not provided on Sat 27 Aug 2011 rated 1 out of 10.

The women's washroom by the restaurant had a stall door kicked-off; the other stall did not work; 1 role of paper on counter; room was very basic-worn-out bed and bedding, hard pillows, stained bed spread; peeling wallpaper in washroom, baseboard and trim separating from walls ; would never go in tub; wife horrified; never/ever stay here again - or another best Western if this is considered 3.5 stars.

Positives: Absolutely nothing.

Negatives: Basic hotel, not clean, worn-out, tired; horrible bed, worn/stained bedding.

Reviewer: Not provided on Sat 12 Mar 2011 rated 5 out of 10.

Good economy stay the beds were comfy.

Positives: Front lobby was decorated nice.

Negatives: Not very cleanly, towels were wore with rips. Never pieced up dishes in hallway people had left for a day.

Reviewer: Not provided on Fri 30 May 2008 rated 2 out of 10.

I was thoroughly disappointed in the over-all performance of the staff. At check-in, two people were attending to the line up; then one left (break time?) and left their partner alone to deal with the crowd. Very unprofessional and irresponsible. We stood in a line up for almost 25 minutes just to be seen. Then our check in date was incorrect on their computer system. Our room was supposed to have 2 double beds and a couch. It did not have the couch. We had to gather our belongings and move rooms. In the new room, there was still food in the fridge from the previous people. Now we wonder how clean the remaining room was. Our friends checked in a few hours later, with the same food in fridge issues. the room was permanently hot. We needed to have the window open and AC on all night. AC was terribly loud. Breakfast there was a joke! Waited 25min for coffee/tea service. There were 4 kids between our two families, and still no quicker service. I had to walk up and ask for service! By this time we had been there 1 hour. In the midst of all this there were only 4 other tables, and ours, with 9 was their largest. The food came out almost 35-40 min after ordering pancakes and waffles. It was cold and eggs benedict had to be sent back. We were all outraged at the quality of service and food, that sign boasting about a new chef, should serve as an embarrassment to the chef. I will not ever return, and will make sure that my friends steer very far and clear from that atrocity.

Positives: At first glance, the hotel was very nice looking. Really liked the location.

Negatives: Given the wrong room; food still in fridge from previous persons; waited over 30 min for restaurant service.

Reviewer: Not provided on Wed 30 Apr 2008 rated 6 out of 10.

Cheap and reasonable. But there were a lot of trashy people making noise at night. The staff were always busy. It took forever to speak to them. The room was dark and gloomy, and the decor dated. But it was close to the mall and the staff were friendly. The hotel was clean and anything I asked the staff for was eventually taken care of.

Positives: Close to the Mall.

Negatives: Rooms were gloomy. Staff always busy. Hotel noisy.

Reviewer: Not provided on Mon 07 Apr 2008 rated 8 out of 10.

The hotel is very nice, good location. The only problem I had were lack of knowledge with the staff, and the pre authorized way my credit card more than once with out permission.

Positives: I like how big the rooms were.

Negatives: I did not like the hot tub not being in the same room as pool.

Reviewer: Not provided on Tue 01 Apr 2008 rated 7 out of 10.

This hotel was affordable and the location worked for our needs. There wasn't anything out standing or anything really negative about our accommodations.

Positives: Location was good.

Negatives: Location of the pool, hot tub.

Reviewer: Not provided on Thu 06 Sep 2007 rated 8 out of 10.

Everything was okay - nothing either exceptionally good or bad. Staff was very accommodating though we received a substantial discount at the restaurant because of our steaks being undercooked.

Positives: Close to attractions.

Negatives: Restaurant - steak undercooked.