Quality Resort Chateau Canmore

Reviewer: Not provided on Fri 22 Aug 2008 rated 10 out of 10.

Would definitely stay there again.

Positives: Very comfortable beds.

Negatives: Restaurant was a little pricy.

Reviewer: Not provided on Sun 29 Jul 2007 rated 9 out of 10.

We would be pleased to stay here again.

Positives: Friendly and helpful staff.

Negatives: Railroad noise at night was disconcerting.

Reviewer: Not provided on Sat 16 Sep 2006 rated 1 out of 10.

My first experience with this hotel was with the front desk staff. There were two clerks on duty behind the desk, busy having a personal conversation with each other. The female clerk asked me what I wanted, and I asked her for a quiet room for a good night's sleep with no disturbances, preferably with no room above me. I told her I had been traveling all day and needed sleep more than anything else. She assigned me to a room on the top floor. During the time she was gathering my information, credit card, etc., she was still talking to the male employee. I got to the room, then had a late dinner at the hotel and then went to bed. After only a few hours sleep, I was startled by a telephone call. It was a wake-up call which I had certainly not requested. I phoned the front desk and politely asked them what the call was about, especially since I had specifically requested not to be disturbed. The clerk told me the wake-up call was intended for the person who had previously booked the room, but then canceled his reservation. I couldn't get back to sleep, and I then politely asked the clerk if I could get a refund on the room since my purpose was to sleep. She said she couldn't make the decision and no manager was there. I then checked out of the hotel, I spoke with another female clerk. We had a short pleasant conversation. I was tired and unhappy with the lack of sleep, but I made my complaint very calmly and politely. I told the clerk I would speak with the manager by e-mail or phone later and certainly did not blame her for the problem. I signed my hotel check with a note to the manager, asking for a refund, and left my e-mail address. The hotel manager, did not answer this note, so I sent an e-mail, again outlining the problem. The manager, replied, saying that she believed I was entitled to a full refund, but would only give me half. The reason for giving me only half, she stated in her e-mail (which was a complete shock to me) was that I had used mistreated and used her employee and used foul language. I replied to her e-mail, telling her she was mistaken. So I am left with a $258 bill for an overnight stay in which I couldn't sleep, and am now accused of being an abusive customer. This is simply not in my nature, is not how I talk to anyone, so I am seriously offended. All of my subsequent e-mails to the manager, the hotel manager, were ignored. These e-mails were also business-like and polite. To date, I haven't even received the half-refund that was promised. I am an experienced businessman, over 50 years old. I don't mistreat anyone, value my reputation, and never use foul language. Yet this hotel manager, having witnessed nothing, accuses me of seriously bad behavior and then won't deal with the issue. Also, a much lesser problem was that the room was very worn looking with a dirty carpet and bathtub. For well over $200 per night, this is not acceptable. A lot of hotel sites rate this as a 3-star hotel, but this type of room maintenance is something usually found in a one-star cheap motel. I will never forget the Chateau Can more, not because I couldn't sleep there, not because of the dirty room, but because of the false accusations of the hotel manager. These deeply offended me.

Positives: The restaurant staff were pleasant.

Negatives: The manager, was rude and arrogant, the room unclean.