Holiday Inn

Reviewer: Not provided on Mon 21 Nov 2011 rated 10 out of 10.

Welcoming lobby and hotel staff. Very clean and due to a family funeral (mother) they allowed us extra time and were very kind in a very professional manner. I would recommend this hotel to anyone.

Positives: We were attending a family funeral (mother) in Sarina and the hotel staff were so kind and understanding.

Negatives: I do not have any negative comment concerning this hotel - everything was great.

Reviewer: Not provided on Mon 27 Sep 2010 rated 8 out of 10.

Great for business travelers. Close to bridge, but no loud traffic noise.

Positives: Location and amenities.

Negatives: Room had bad odor probably from a/c unit.

Reviewer: Not provided on Mon 11 Aug 2008 rated 9 out of 10.

It is a very nice hotel, but very spread out. Be prepared to walk.

Positives: The staff was really great and very accommodating.

Negatives: We had to have a special key to get to our floor, which was an inconvenience, when we had guests come to our suite.

Reviewer: Not provided on Wed 09 Jul 2008 rated 7 out of 10.

Room was clean - not fancy, but fine. Front desk staff helpful and friendly. We had a guest from another room join us in ours and there was a misunderstanding with where he ordered his pizza. I thought it was from room service. I called to see if they could re-direct his pizza to our room and they said that if the guest was not in the room to receive the pizza it would be given away. I asked what they meant by given away and she told me that the kitchen staff would eat it. I asked her to have them re-direct it to my room. I was then told "Ma'am, I have a line up here." It turns out he didn't get the pizza from the hotel, but she didn't know that and didn't investigate it, very abrupt and rude. The next morning (Monday morning) we went to the restaurant for breakfast. We were seated at 10:45 a.m. and told that we could only have a limited breakfast menu at this point because they stop serving the full breakfast at 11:00. It was 10:45. We told our waitress that we came especially for the eggs benedict. She hastily and reluctantly ordered them for us. The entire time we felt like it was a hassle for her to serve us. She got a bit friendlier after we placed our orders, but as we had more people join us, her demeanor returned. A real put-off.

Positives: Front desk staff was awesome.

Negatives: Restaurant/room service rude and abrupt.

Reviewer: Not provided on Wed 11 Jun 2008 rated 9 out of 10.

The hotel was clean, the service was great. The bathroom was clean, the bed was comfortable, and the pool, sauna and hot tub were very clean as well. We had a great stay.

Positives: Great customer service, great business centre to use their computer/internet.

Negatives: The room was older (although there is a new edition, I'm sure they will update eventually).

Reviewer: Not provided on Wed 09 Apr 2008 rated 8 out of 10.

The two-level (older) section was clean, adequate, but nothing exceptional; perhaps the new tower section would have been more rewarding. The restaurant set high goals with an up-scale, pricey menu. The location is great for travelers using the Blue Water Bridge or visiting the casino. The desk staff was very pleasant.

Positives: The desk staff was very pleasant.

Negatives: Dishes for the room next door sat in the hall for almost 24 hours.

Reviewer: Not provided on Sun 09 Mar 2008 rated 2 out of 10.

I was told I would be receiving a bar fridge etc. in the room so I brought cold food to put in it and when I got there I got the bad part of the hotel and I feel bad for the people who pay full price for these rooms. The lights didn't go on when you first clicked the switch, the door was jammed when we tried to enter our room. The heater was very loud. Also, the carpet people above us started really early and disturbed our sleep and they were smoking marijuana outside the hotel door and it would be kept open so anyone could really come inside the hotel. We called the front desk to complain about the bar fridge and she didn't help us at all. Restaurant was nice but very pricy. $10 dollars for a Caesar salad? I think that's a little ridiculous. I was expecting a nice romantic stay but it was more like a headache.

Positives: The restaurant.

Negatives: Room cleanliness was poor.

Reviewer: Not provided on Tue 17 Apr 2007 rated 10 out of 10.

We only stayed a couple of days and were out with friends most of the time but did have breakfast there and it was very good. THe hotel was very clean and nice. We had no complaints.

Positives: The location was only a mile from where we were meeting friends.

Negatives: Does not apply - it was great.

Reviewer: Not provided on Fri 03 Nov 2006 rated 9 out of 10.

Great place to stay if you're going to Western Michigan or Chicago and don't want to deal with bridge traffic after a long trip from Upstate New York. A pleasant surprise for a weary traveler with a friendly no-hassle staff, nicely decorated rooms, and a town that is starting to change to a tourist destination.

Positives: We arrived fairly late and the staff was pleasant and helpful-we even got a drink just before closing. Staff was friendly and well-trained.

Negatives: Trying to get to it in the midst of construction was a challenge.