Sheraton

Reviewer: Not provided on Fri 30 Dec 2011 rated 3 out of 10.

Very disappointing, would never stay again. We arrived at 1:30, room not ready (okay because check-in time was 3 PM), front desk said they'd call when it was ready, but no call. No linens or pillows for sofa bed even though room was reserved for 4. Bed of nails would have been more comfortable than sofa bed. Could hear phone ringing and people coughing in adjoining rooms. Very poorly managed driveway area. First really bad experience at a Sheraton.

Positives: Location.

Negatives: No linens for sofa bed, no call when room ready, sofa bed torturous, walls paper thin.

Reviewer: Not provided on Wed 23 Nov 2011 rated 9 out of 10.

If you want to be in downtown Toronto, this is a terrific location, well-appointed and well-staffed.

Positives: Friendly staff, conveniently located, comfortable and quiet rooms.

Negatives: The room was too warm - 75 - and couldn't be cooled easily - time of year perhaps.

Reviewer: Not provided on Mon 21 Nov 2011 rated 7 out of 10.

I had a very enjoyable 2-night stay; however, I encountered some maintenance issues. The toilet in my room continued to run, despite my reporting it to the front desk the next day. Maintenance adjusted the toilet, but the problem continued after the first flush. I learned to fix it myself. In addition, the electronic thermostat was not working properly. It was extremely hot. After calling the front desk the first night and they sent maintenance to fix it, but the attempt was unsuccessful. The window was opened and an osculating fan provided. I found it still too hot. I was going to request a new room; however, it seemed too much trouble to move at the time. I was very happy with my stay despite these inconveniences; based on the room rate. I would have been very dissatisfied if I had paid the full rate.

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Positives: Location.

Negatives: Nothing.

Reviewer: Not provided on Sat 19 Nov 2011 rated 5 out of 10.

A downtown location that is near many business section of Toronto. Some staff were accommodating and friendly while others were not. I would expect my shower to work in a four star hotel, but it ran only cold water and the food with room services was very salty and expensive.

Positives: One staff person at desk and the doorman.

Negatives: Registration person would not change my room the first night and the gentleman then agreed to change my room but then the next person wanted to charge.

Reviewer: Not provided on Thu 03 Nov 2011 rated 5 out of 10.

Everything was fine, except for the fact that the room was too hot overnight and there was no hot water in the morning.

Positives: Staff

Negatives: No hot water. Room was too hot.

Reviewer: Not provided on Fri 21 Oct 2011 rated 8 out of 10.

Nice hotel.

Positives: The staff there is friendly and professional.

Negatives: Parking is too expensive.

Reviewer: Not provided on Mon 10 Oct 2011 rated 9 out of 10.

It was very convenient location! we were away for a girls night and it was close to the entertainment district ! Check in was quick and easy.

Positives: The location was convenient, and it had an easy check in and beautiful lobby.

Negatives: The air conditioning in our room was not working.

Reviewer: Not provided on Sun 02 Oct 2011 rated 4 out of 10.

We complained to the manager about our room in the morning. For our inconvenience he gave us free parking for the night which was $45.00 plus tax.

Positives: We liked the hotel and have stayed here before. But this time it was not a good expenience.

Negatives: Poor room location and the room was not nice.

Reviewer: Not provided on Mon 05 Sep 2011 rated 10 out of 10.

Overall an excellent experience at the Sheratan. Staff were for the most part welcoming and helpful.

Positives: We were given a complimentary breakfast.

Negatives: Long walk to our tower elevators from check in area, slow elevators.

Reviewer: Not provided on Fri 26 Aug 2011 rated 9 out of 10.

Convenient to the metro Toronto area. Everything is within walking distance. Will stay here whenever I get the chance.

Positives: Super convenient location.

Negatives: Expensive parking.

Reviewer: Not provided on Tue 16 Aug 2011 rated 6 out of 10.

The location of the hotel was perfect. Unfortunately, the amenities were dirty, the club floor didn't offer quality food, (it was stale day after day and we saw mold). The concierge was unknowledgeable about the attractions and we found out later that they sold advanced tickets to many attractions that we were not offered. As well they could not help us find a late night location that served food, we arrived well into the night too late for room service, but yet they could not direct us to a 24 hour pizza or Chinese service. We ended up walking and finding one that said they serviced the hotel all the time and was surprised the hotel could not give us their number.

Positives: Very convenient location.

Negatives: Concierge was unknowledgable.

Reviewer: Not provided on Fri 29 Jul 2011 rated 9 out of 10.

Very pleasant stay, welcoming process and check-in went quickly, room was clean and high up with a great view.

Positives: The room and view.

Negatives: Parking rate was extremely high ($45/day.)

Reviewer: Not provided on Thu 21 Jul 2011 rated 5 out of 10.

Beds are getting sunken spots in them.

Positives: View of CN tower.

Negatives: Did not have a mini fridge to store food and drinks, poor directions in hallways

Reviewer: Not provided on Sun 10 Jul 2011 rated 8 out of 10.

I would not consider this a 4 star hotel, although the rooms were large and clean and the staff was very helpful- some of the halls and public spaces were a bit worn and I don't care for convention hotels. They should be in their own separate category. The location was good and safe. I also could have gotten the same rate from the hotel website and i booked mine on what was supposedly 60% off. That is irritating.

Positives: The staff were really friendly, the water pressure in the shower- excellent, beds were very comfortable.

Negatives: Would not consider this a 4 star hotel.

Reviewer: Not provided on Sun 10 Jul 2011 rated 10 out of 10.

Nice expansive lobby. The staff was very friendly and very helpful.

Positives: Location, ease of parking, access to computer station, access to shopping &amp; theater.

Negatives: No fan in the washroom for humidity.

Reviewer: Not provided on Sat 18 Jun 2011 rated 10 out of 10.

In general terms, it was very good. A lot a places to visit nearby. And for loving shoppers like myself, the Eathon Centre was one block away, very convenient.

Positives: It was huge, very well located, access to the path and with a lot of stores and restaurants nearby.

Negatives: Very crowded at all times. Food on trays outside of the rooms. Cleaning service need to improve. Although, rooms were cleaned.

Reviewer: Not provided on Thu 09 Jun 2011 rated 9 out of 10.

Excellent hotel stay, been here twice through Priceline.com. Rooms are very clean and comfortable. Close to all attractions in Toronto.

Positives: Staff was very helpful and provided great extra service.

Negatives: Fan in bathroom was loud if door left open, no on/off switch.

Reviewer: Not provided on Thu 26 May 2011 rated 8 out of 10.

Great hotel.

Positives: Clean. Great location.

Negatives: Room service took a very long time.

Reviewer: Not provided on Sun 01 May 2011 rated 5 out of 10.

We were not impressed with the 2 double beds in the rooms &amp; they were unable to give us two other rooms with larger beds. Also we did not get much sleep on the last night due to the noise. At checkout when we spoke of our sleepless night the staff was very kind we were offered a free night.

Positives: At checkout they were apoligetic for inconveniences.

Negatives: Tower we stayed in was not very clean and the rooms were very small.

Reviewer: Not provided on Tue 05 Apr 2011 rated 10 out of 10.

The Sheraton Hotel met our expectations. Great location! Clean, lighting was adequate.

Positives: Close to the path system underground. Close to Union Station if you take the GO Train. Free computer/Internet in lobby.

Negatives: Allergic to feathers, bed was crowded with feather pillows, was told 2 were not feather, had to strip them all out of the pillow cases to check!

Reviewer: Not provided on Sun 20 Mar 2011 rated 9 out of 10.

The Toronto Sheraton is a nice hotel, located in a convenient location in downtown Toronto. The indoor/outdoor pool was a great hit with the kids, and we all enjoyed the breakfast buffet. Friendly staff topped off our stay.

Positives: Friendliness of the staff.

Negatives: Cleanliness of the bathroom, wait time at front desk.

Reviewer: Not provided on Tue 22 Feb 2011 rated 8 out of 10.

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Positives: Hotel is strategically located in midst of shopping, business and nearby to theatre districts.

Negatives: Check in was extremely slow.

Reviewer: Not provided on Tue 15 Feb 2011 rated 8 out of 10.

Loved it except for the lack of sleep.

Positives: Location

Negatives: Drunk people keeping me awake at night.

Reviewer: Not provided on Sun 05 Dec 2010 rated 9 out of 10.

Hotel is quiet and the staff are very helpful and professional.

Positives: Great location.

Negatives: The hallways seem a bit dated and worn.

Reviewer: Not provided on Wed 01 Dec 2010 rated 10 out of 10.

Excellent hotel. Excellent location. This was the hotel I wanted to stay in and was pleasantly surprised when it took my bid. Love it!

Positives: Excellent staff, awesome value for the money!

Negatives: Room could have been a bit cleaner.

Reviewer: Not provided on Mon 29 Nov 2010 rated 9 out of 10.

Best location, friendly staff and best value! I would love to stay there again.

Positives: One of our best stay ever in Toronto and would like to go there everytime from now on !

Negatives: Hectic entrance for vehicles.

Reviewer: Not provided on Mon 22 Nov 2010 rated 8 out of 10.

Lovely hotel. Location is super, and the staff was helpful. We were not informed at check in there was the club on the top floor with a free breakfast as well as afternoon free appetizers. We just happened to go up and discovered. We had a meal at the restaurant located in hotel and were given a bill that did not reflect the actual exchange rate, but rather a much inflated bill with an deceptive exchange rate written upon bill. Felt that was very dishonest when I went to Google and put the amount into an up to date currency converter and discovered we had been deceived. Excellent bed with high quality linen, but no mini fridge in the room. Great view from 32nd floor.

Positives: The view and the top floor club w/ free breakfast/ appetizers.

Negatives: We had to pay additional to get a king size bed.

Reviewer: Not provided on Mon 08 Nov 2010 rated 9 out of 10.

When booking the room we had asked for a king size bed, but once we got to the hotel they had sold out of rooms with king beds. Our hotel room at the Hampton Inn in North Bay was just as nice if not nicer.

Positives: The location was very close to the Canon theater. I guess it was the location of the hotel that pleased us.

Negatives: Our room was very small and needed updating.

Reviewer: Not provided on Wed 03 Nov 2010 rated 9 out of 10.

Great , a bit dated. Very small rooms.

Positives: Very clean.

Negatives: Very small.

Reviewer: Not provided on Thu 28 Oct 2010 rated 10 out of 10.

Nice location, upscale, and good customer service.

Positives: Nice location has good class.

Negatives: I

Reviewer: Not provided on Wed 27 Oct 2010 rated 7 out of 10.

Great downtown location and beautiful hotel. Staff was friendly, but we waited almost half an hour to get checked in when we arrived that evening (only 2 people ahead of us). Very loud guests all through the night and a fire alarm at 7am (can't really blame the hotel for those things though). Very nice hotel, but didn't really having a relaxing stay.

Positives: Great location &amp; bedding.

Negatives: Seemed full of obnoxious partiers.

Reviewer: Not provided on Fri 22 Oct 2010 rated 10 out of 10.

Attractive, well-located, friendly hotel with nice amenities (mini-fridge, Starbucks coffee in room, free Internet access in lobby).

Positives: The bed, pillows and linens were heavenly.

Negatives: No complaints.

Reviewer: Not provided on Sat 09 Oct 2010 rated 9 out of 10.

The staff was extremely professional and helpful, especially the concierge. The room was clean and comfortable. The location was ideal for walking to shopping and museums. I wish we could have stayed more than one night.

Positives: Great location. Good amenities.

Negatives: Valet parking is $45/day.

Reviewer: Not provided on Mon 20 Sep 2010 rated 9 out of 10.

Overall, great experience. The hotel staff was very friendly and professional. The room was not very high (7th floor), but the view was still great.

Positives: The lobby was really nice and the location was great.

Negatives: The rooms seemed a little outdated.

Reviewer: Not provided on Fri 17 Sep 2010 rated 9 out of 10.

The staff was very friendly and very helpful.

Positives: The service was great and it's nice to see smiles;when they serve you.

Negatives: Not having a fridge in the room.

Reviewer: Not provided on Sun 12 Sep 2010 rated 10 out of 10.

The room was nice and comfortable. The staff was very nice.

Positives: View of CN Tower and Lake Ontario.

Negatives: Can't think of anything.

Reviewer: Not provided on Mon 16 Aug 2010 rated 8 out of 10.

Well appointed hotel with comfortable beds, clean rooms and great location for walking to sights of downtown Toronto.

Positives: Location

Negatives: Impersonal

Reviewer: Not provided on Sat 07 Aug 2010 rated 7 out of 10.

The hotel wasn't nearly as nice as I thought it was going to be for a 4-star. The carpet was dirty looking, the room was older looking and small.

Positives: Large lobby with free internet in it. good info assistance.

Negatives: Small room, stained sheets.

Reviewer: Not provided on Fri 23 Jul 2010 rated 9 out of 10.

Location.

Positives: Fabulous location, you don't have to go outside in the heat, all stores connected underground.

Negatives: Couldn't find an information about hotel folder in the room.

Reviewer: Not provided on Sun 18 Jul 2010 rated 8 out of 10.

One of my favorite hotels due to downtown location and underground connection to Eaton Center and shops on the path up to Union Station. Perfect for bad weather. Management very responsive to problems I had with the room and deducted about 25% off my bill. Attractive lobby and sitting area. Busy but in a pleasant way.

Positives: Great location - connected to shopping mall, no need to go outside.

Negatives: Shower was leaky and bathtub did not drain properly. However, staff attended to these problems promptly.

Reviewer: Not provided on Fri 16 Jul 2010 rated 4 out of 10.

They were understaffed for the amount of visitors they had there. It needs a great deal of repairs. The carpets were dirty with stains on them, housekeeping left dirty dishes in the hallway for days, and the bell tower from the city hall is next door and rings all night. I would not stay there again.

Positives: Walking distance to most theaters.

Negatives: Bell tower rining all night and dirty carpets.

Reviewer: Not provided on Tue 15 Jun 2010 rated 10 out of 10.

Beautiful hotel in great location.

Positives: Great location.

Negatives: The paint on the door in the bathroom was peeling off.

Reviewer: Not provided on Tue 08 Jun 2010 rated 10 out of 10.

It was a very nice surprise to see the deal, I got for my money in this hotel.

Positives: A lot of complimentary services like a tourism booth.

Negatives: The bathrooms lacked good illumination.

Reviewer: Not provided on Mon 24 May 2010 rated 10 out of 10.

It was a nice hotel for our stay to see the Blue Jays' and close to the &quot;Entertainment district&quot;

Positives: Free access to wireless in lobby and computers.

Negatives: Limited number of computers.

Reviewer: Not provided on Sun 23 May 2010 rated 10 out of 10.

Best place in Toronto!

Positives: Location and the staff were amazing, Internet was available everywhere.

Negatives: Had to pay for wireless Internet in room.

Reviewer: Not provided on Tue 18 May 2010 rated 2 out of 10.

Did not like hotel, it was 46 degrees F outside and hotel did not turn heater on. Lights in the room flickered all night, and the remote to the TV did not work and lock to bathroom was broken.

Positives: Location.

Negatives: No heat, lights didn't work and lock for bathroom was broken.

Reviewer: Not provided on Sat 01 May 2010 rated 9 out of 10.

Huge business/conference hotel. Very nice staff. Rooms and hallways look a little tired and dated, although the room was very comfortable.

Positives: Great staff, Excellent location.

Negatives: Room needs updating...very 80s.

Reviewer: Not provided on Sat 10 Apr 2010 rated 10 out of 10.

Would definitely stay again. perfect location.

Positives: Location and cleanliness.

Negatives: Cost of valet parking and location of parking. No phone book in room.

Reviewer: Not provided on Tue 30 Mar 2010 rated 10 out of 10.

Excellent location, knowledgeable and helpful staff.

Positives: The staff were incredibly helpful and welcoming.

Negatives: Nothing.

Reviewer: Not provided on Sun 28 Feb 2010 rated 10 out of 10.

Great location, close to Nathan Phillips Square, watched the ice skaters from our hotel room! Room was lovely, flat screen TV, king sized bed, clean.

Positives: Comfortable beds, clean room, great location.

Negatives: Could hear our neighbors early the next morning.

Reviewer: Not provided on Wed 24 Feb 2010 rated 3 out of 10.

I have stayed at this hotel several times and had excellent experiences prior to this stay. The problem on this occasion was excessive and loud noises coming from a renovation taking place in the room above ours. Overall, I am very disappointed in this experience. But the hotel location is one of the best in TO and the pool and fitness center is top notch.

Positives: Pool and location are excellent.

Negatives: There was construction/renovation taking place in the room above ours.

Reviewer: Not provided on Thu 18 Feb 2010 rated 4 out of 10.

Room was so small. Electrical shutdown with 10 min notice at midnight till an unknown hour. Were no willing to provide candles or flashlights.

Positives: Friendly

Negatives: Tiny room