The Westin

Reviewer: Not provided on Fri 23 Dec 2011 rated 9 out of 10.

Great location that's close to everything in the downtown Toronto area. Nice views. Friendly Staff, lots of amenities.

Positives: Lots to offer in a central location of Toronto.

Negatives: Prices were a little on the steep side for relatively modest products, mainly in the bar/restaurants.

Reviewer: Not provided on Fri 02 Sep 2011 rated 6 out of 10.

For a four-star facility I would not have expected a vacuum to sit in an open hallway outside my room for the duration of my multi-day visit. Beds were comfortable and linens exceptional, but bathroom could have been cleaner. Bathroom floor did not appear to have been recently cleaned and hallway carpets not vacuumed. Maybe the vacuum left in the open was inoperable?

Positives: Staff was professional and friendly.

Negatives: Common areas not kept clean.

Reviewer: Not provided on Tue 09 Aug 2011 rated 9 out of 10.

The service here was fantastic! The food was great! I was really impressed with the presentation.

Positives: Spacious and helpful staff.

Negatives: In room video didn't work.

Reviewer: Not provided on Sat 06 Aug 2011 rated 8 out of 10.

Overall the experience I had at this hotel was good. Most of the staff was friendly and I would stay here again.

Positives: Clean, comfortable, affordable.

Negatives: Some staff.

Reviewer: Not provided on Tue 26 Jul 2011 rated 3 out of 10.

Wouldn't recommend it to anyone and will make a point of telling anyone/everyone I know thusly.

Positives: The view of it in my rear view mirror.

Negatives: Everything preceding the aforementioned view.

Reviewer: Not provided on Mon 11 Jul 2011 rated 7 out of 10.

Great location, other than the minor incident with the room service needs I would stay again for non-business travel. I would look for other options as I need wireless access for business travel.

Positives: Great location.

Negatives: Needed plates and silverware - was given a hard time at bar and instructed to contact room service.

Reviewer: Not provided on Sun 10 Jul 2011 rated 9 out of 10.

Very nice. Will stay there again.

Positives: Convenience, friendliness, staffing

Negatives: No extra blankets, and kids in hot tub.

Reviewer: Not provided on Wed 22 Jun 2011 rated 10 out of 10.

Great location and always a good experience. Having lived in Toronto I wouldn't stay anywhere else when I visit the city. The best of the water and the city. The best views( besides the CN Tower), nice pool and very friendly staff.

Positives: Fabulous location - on the water, 2 blocks from the subway and city.

Negatives: Cost of on-site parking, gym, restaurant at top of hotel could be so much better.

Reviewer: Not provided on Thu 19 May 2011 rated 10 out of 10.

Enjoyed hotel. Service superb. Facilities excellent. Appreciated airport check-in computer with boarding pass printer in lobby. Need to review all handicap signage and ease of access to exterior through side door. Leaving the hotel on foot from front door requires complicated stairwell or slippery ramp used by vehicles.

Positives: Staff service.

Negatives: Handicap accessible signage needs improvements especially exterior side door and interior signage to front desk. Access an afterthought.

Reviewer: Not provided on Mon 16 May 2011 rated 8 out of 10.

Hotel was very nice, location and service was first class! Room was very comfortable, a tad small but clean and recently updated and the view was excellent.<BR/>Hot wire guests the less desirable rooms. Being that close to the elevator seems to be a recurring theme. Other than that we enjoyed our stay and would recommend the hotel and Priceline highly!!

Positives: Location and service.

Negatives: Elevator noise.

Reviewer: Not provided on Mon 16 May 2011 rated 9 out of 10.

Very luxurious with breath taking views of the water.

Positives: The views on the water.

Negatives: The 35 dollar a day parking.

Reviewer: Not provided on Tue 22 Mar 2011 rated 9 out of 10.

I would definitely stay here again. The hotel was clean and comfortable. Nice gym and pool. Walking distance to restaurants close by, subway, CN Tower, Air Canada Centre etc. Beautiful view of the Toronto Harbour and Lake Ontario.

Positives: Excellent downtown location. Able to walk to restaurants, CN Tower, subway. Clean and comfortable.

Negatives: Restaurant was expensive.

Reviewer: Not provided on Mon 03 Jan 2011 rated 9 out of 10.

Overall, I got good value for my money.

Positives: The hotel upgraded us to a lake view room for no extra charge.

Negatives: The restaurant food was mediocre.

Reviewer: Not provided on Sun 02 Jan 2011 rated 9 out of 10.

The hotel was beautiful, especially the lake view. The staff was friendly and gave us a room upgrade. The facilities were great and the location was very convenient. There is a streetcar stop right outside of the hotel.

Positives: The lake view.

Negatives: The concierge could have been more helpful.

Reviewer: Not provided on Fri 17 Dec 2010 rated 7 out of 10.

Beautiful hotel, fabulous views, overpriced restaurants.

Positives: View

Negatives: Cost of restaurants.

Reviewer: Not provided on Wed 15 Dec 2010 rated 10 out of 10.

Hotel was very clean and beautiful. Hotel staff were amazingly friendly and very helpful. Some of the best customer service I have ever seen. The room was so comfortable I almost didn't want to leave it.

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Positives: The hotel was beautiful and the staff were really friendly and helpful.

Negatives: Hotel is a bit far away from restaurants and shopping.

Reviewer: Not provided on Sat 11 Dec 2010 rated 8 out of 10.

This is a really great hotel regarding its location. It has an excellent view to the harbor and downtown. It is also clean and comfortable. However, I don't think I would like to go there again because they don't have free access to the Internet.

Positives: Excellent location right on the harbour. Great view to the harbour or even to the CN Tower.

Negatives: No WiFi free access. No free breakfast included.

Reviewer: Not provided on Thu 04 Nov 2010 rated 9 out of 10.

This is a great hotel.

Positives: Location.

Negatives: Parking was way too expensive.

Reviewer: Not provided on Fri 10 Sep 2010 rated 8 out of 10.

This hotel has a bit of a commercial, business feel to it, but it is in a nice location on the waterfront. It is starting to show signs of age. It is clean and the beds are comfortable. Some aspects such as the revolving restaurant does not revolve and the restaurant is showing its age. Valet parking costs way too much and park yourself is also expensive plus it is a block from the restaurant.

Positives: Good location, clean but dated. Revolving restaurant does not revolve anymore.

Negatives: Cost of parking was $40 Canadian.

Reviewer: Not provided on Sun 23 May 2010 rated 6 out of 10.

Hotel location is great. Room is definitely not a 4 star quality. Small, bathroom old fashioned small. However, bed and bedding great. Parking is $ 40.00 per night, internet $ 20.00 per day. Very noisy air conditioner rattle. Food is restaurant is expensive and not very tasty.

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Positives: Location and view is good.

Negatives: Very expensive parking and no free internet.

Reviewer: Not provided on Thu 20 May 2010 rated 10 out of 10.

Exceeded our expectations. I liked their policy of giving you a $ 5 gift certificate if you decline maid service - good for the environment.

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Positives: When we told the reception desk it was our anniversary he gave us a complimentary upgrade to a water view on an upper floor!

Negatives: Very expensive breakfast. $8 for a bagel and cream cheese.

Reviewer: Not provided on Tue 18 May 2010 rated 9 out of 10.

Loved it. Will stay there again.

Positives: Modern, contemporary style decor, nice shower head and comfortable beds.

Negatives: Couldn't get a later checkout time.

Reviewer: Not provided on Tue 20 Apr 2010 rated 10 out of 10.

Loved it,

Positives: The bed was realy comfy, the view of the lake was amazing.

Negatives: Nothing major comes to mind.

Reviewer: Not provided on Wed 24 Feb 2010 rated 9 out of 10.

The hotel was clean and the staff was friendly. The restaurant at the top of the tower had a magnificent view, but the food quality was poor. Incredible that so many (fairly expensive) hotels like this one still charge so much extra for internet access.

Positives: The hotel's location is quite convenient.

Negatives: Extra charge for internet access. The Hot tub was not functioning.

Reviewer: Not provided on Tue 15 Sep 2009 rated 9 out of 10.

Clean, great location with great facilities. However parking is extremely expensive.

Positives: Beautiful hotel on a beautiful property.

Negatives: Price of parking.

Reviewer: Not provided on Sat 05 Sep 2009 rated 7 out of 10.

Overall stay was pleasant. Reception and concierge area staff was very pleasant, courteous and helpful.

Positives: The ambiance in the room.

Negatives: There was no in room snack bar and access to hotel lobby was very confusing.

Reviewer: Not provided on Wed 02 Sep 2009 rated 6 out of 10.

If you are just looking for a very nice place to sleep and relax, the Westin Harbour Castle is excellent. However if you require internet access, want to make local calls the additional fees to do so greatly reduces the acceptability of this hotel.

Positives: Excellent location and view

Negatives: Additional fees

Reviewer: Not provided on Thu 23 Jul 2009 rated 8 out of 10.

Great ambiance in the hotel with good amenities. Rooms were great and as usual the Westin beds were awesome.

Positives: Clean and upscale looking hotel.

Negatives: Location was just average.

Reviewer: Not provided on Tue 21 Jul 2009 rated 9 out of 10.

Check in was efficient despite the long lines - it moved quickly. Room was clean and updated. The staff were all pleasant and the hotel was very busy. We did not eat or drink in the restaurants.

Positives: The location was great.

Negatives: The valet parking was expensive.

Reviewer: Not provided on Mon 20 Jul 2009 rated 9 out of 10.

Great place to take your family or when travelling on business. I highly recommend this hotel.

Positives: Luxurious , great beds and clean rooms / fast elevators

Negatives: No park your own car parking vallet only