Four Points by Sheraton

Reviewer: Not provided on Tue 23 Aug 2011 rated 9 out of 10.

Very pleased - will stay there again - great location for Niagara Falls visitors.

Positives: Clean.

Negatives: Location was tough to find - it sits behind another building and parking lot needs more lights.

Reviewer: Not provided on Fri 25 Jun 2010 rated 7 out of 10.

The hotel was very nice and was a good value, especially since I booked our stay early. Having the pull-out couch was handy for an older child. Also, the microwave and refrigerator is handy for breakfast items, since the hotel doesn't have a free breakfast included.

Positives: This hotel was very up-to-date and clean - all the rooms are suites.

Negatives: It was located in a out-of the way area, difficult to locate at night.

Reviewer: Not provided on Tue 27 Apr 2010 rated 10 out of 10.

The hotel was great and the staff was wonderful. It was like a condo. My problem is with the extra billing by the hotel which I assume will be resolved. It was very inconvenient and time consuming to correct this mistake. My daughter also purchased a room and had the same billing problem.

Positives: Everything.

Negatives: No coffee in lobby. No complimentary breakfast.

Reviewer: Not provided on Sat 06 Sep 2008 rated 8 out of 10.

The room was clean and spacious. The hallways were also spacious.

Positives: Lots of space and clean room.

Negatives: Nothing negative on this trip.

Reviewer: Not provided on Tue 26 Aug 2008 rated 10 out of 10.

The hotel was very nice and clean and the workers were very friendly. We had a blast.

Positives: It was a very nice looking hotel.

Negatives: We had gone to see Niagara falls and it was kind of far.

Reviewer: Not provided on Mon 25 Aug 2008 rated 7 out of 10.

Hotel was clean, nice for a short stay. Staff was mostly polite. About a 15 min drive from Niagara Falls.

Positives: Location to Niagara Falls.

Negatives: Some staff in lounge area are not polite.

Reviewer: Not provided on Sat 23 Aug 2008 rated 10 out of 10.

We thoroughly enjoyed our stay here. Friendly, efficient, and helpful staff. The suite layout was good with the sleeping area separate from the living space. Beautiful hotel and excellent staff.

Positives: Excellent service.

Negatives: Nothing.

Reviewer: Not provided on Tue 05 Aug 2008 rated 9 out of 10.

Overall I would highly recommend this hotel to anyone and I would stay there again. The price was great compared to hotels right near Niagara Falls. The location was only minutes away from attractions. The rooms were clean, the beds comfortable and the staff friendly. There was free hi speed internet included. Please don't eat at the restaurant. The staff was friendly but the food was way overpriced for the quality of the meal. Go elsewhere and get a better meal for half the price. The shuttle only ran from 7pm-11pm period. It dropped you off and you were stuck Downtown until 11pm great for single adults, bad for parents with small kids. Still overall it was a great hotel and I'd stay there again. The place looked brand new. Very well kept.

Positives: Friendly staff frees WiFi, clean, comfortable beds, close to attractions.

Negatives: The restaurant food was extremely poor, no hot tub. Shuttle service was limited.

Reviewer: Not provided on Wed 07 Nov 2007 rated 10 out of 10.

My 2 star experiences were not good.

Positives: Didn't spend enough time to comment.

Negatives: Nothing stands out.

Reviewer: Not provided on Sun 14 Oct 2007 rated 10 out of 10.

Overall, excellent experience.

Positives: The skylight in the rooms on the 4th floor, courteous staff, large suite with fridge and microwave, living room separate.

Negatives: Needs a coffee shop for espresso.

Reviewer: Not provided on Sun 16 Sep 2007 rated 10 out of 10.

Highly recommend this hotel. Excellent quality, excellent service.

Positives: Unexpectedly large room with separate living area. Clean, nicely appointed.

Negatives: Restaurant food was less favorable considering quality of hotel.

Reviewer: Not provided on Fri 14 Sep 2007 rated 9 out of 10.

Good service, clean and comfortable, well appointed rooms. Excellent rooms, especially for business travel. Better quality than expected.

Positives: Large sized rooms, clean and well appointed.

Negatives: Restaurant food was less favorable considering quality of hotel.

Reviewer: Not provided on Tue 21 Aug 2007 rated 10 out of 10.

With the exception of the restaurant, which in general is nice to have on site but the service was terrible, this hotel was excellent! The receptionists at the desk were very helpful and friendly. The rooms were very nice and very clean. The pool was not very clean (looked like it had stuff floating in it). It was relatively close to the Niagara falls attractions with out the price gouging you see at the falls. It was an awesome trip and the hotel stay was perfect.

Positives: Hotel guest services were awesome. Hotel was very nice and clean. Would stay again.

Negatives: Restaurant was not good. Took over an hour to get our food and it was cold. Service was poor.

Reviewer: Not provided on Tue 14 Aug 2007 rated 10 out of 10.

This hotel was very clean and the room was roomy and comfortable. It far exceeded our expectations. The next time we go to Niagara Falls we plan to bring our children and stay in this hotel.

Positives: It was clean. Staff was very helpful and friendly. We loved it. It should be a 5 star hotel.

Negatives: We loved it!

Reviewer: Not provided on Wed 25 Jul 2007 rated 10 out of 10.

Overall, a great place to stay for the money.

Positives: Clean facility, friendly, helpful staff. Great dining room staff.

Negatives: The food left a lot to be desired. The staff was great but not the food.

Reviewer: Not provided on Fri 20 Jul 2007 rated 7 out of 10.

We stayed here for a friends wedding. The food at breakfast was reasonable. The service was fine. In all it was a reasonable place to stay.

Positives: Reasonable room size.

Negatives: Did not have central AC - had unit in each room.

Reviewer: Not provided on Tue 29 May 2007 rated 10 out of 10.

Loved our stay the four points Sheraton suites in thyroid. Clean sheets, comfortable bedding. Excellent!

Positives: The rooms were spacious and the beds were great.

Negatives: The location was a bit remote. But not excessively.

Reviewer: Not provided on Fri 03 Nov 2006 rated 9 out of 10.

Very nice suite hotel but finding it can be a slight pain - after having driven into the Brock university campus and out again and finding the correct street, I drove right past the hotel due to poor sign age - their sign is located parallel to the road + set back in the middle of double in-out driveways and is easily missed.

Positives: It's very quiet.

Negatives: Two bulbs burned out in lamps & most of the lamps + radio etc in the room were unplugged?

Reviewer: Not provided on Tue 17 Oct 2006 rated 7 out of 10.

This is a pretty hotel with comfortable suites. Clean and easily accessible to the highway.

Positives: Good staff. Great beds. Nice size mini-suite style rooms.

Negatives: Lousy restaurant.