Best Western Fallsview

Reviewer: Not provided on Tue 20 Sep 2011 rated 7 out of 10.

It is very convenient to the Falls etc but lacked in amenities

Positives: It was close to attractions.

Negatives: The restaurant lacked in food choice and service

Reviewer: Not provided on Mon 22 Aug 2011 rated 10 out of 10.

Very nice hotel and a great location from the Falls and Clifton Hill.

Positives: Very friendly staff and very helpful.

Negatives: You have to pay for parking even when you are staying at the hotel I think you stay at the hotel for a couple nights you shouldn't have to pay to park.

Reviewer: Not provided on Sun 27 Jun 2010 rated 8 out of 10.

The parking fee was suppose to be included, as it was described before I booked this stay.

Positives: The location.

Negatives: Parking fee $11.00 per day.

Reviewer: Not provided on Tue 18 Aug 2009 rated 5 out of 10.

Good for location and price is reasonable, big space on rooms.

Positives: Location.

Negatives: Elevator slow/no AC on hallway/$10 parking for travelers.

Reviewer: Not provided on Mon 17 Aug 2009 rated 10 out of 10.

overall very satisfied with Best Western

Positives: hotel was in excellent location

Negatives: I did not request a hotel that's pet friendly, not happy

Reviewer: Not provided on Fri 15 Aug 2008 rated 8 out of 10.

Very close to all amenities, front line staff is great and do care about your visit.

Positives: Very friendly and close to attractions.

Negatives: Construction next door.

Reviewer: Not provided on Fri 02 May 2008 rated 4 out of 10.

The room smelt musky and the shower curtain was moldy. There was a big brown stain in the ceiling tile above the shower! The Coffee Carafe was dirty.

Positives: Good location. 24hr shop.

Negatives: Parking lot is poorly designed and you have to pay 10 dollars.

Reviewer: Not provided on Tue 09 Oct 2007 rated 2 out of 10.

I stayed there only 1 night. If I choose this hotel for vacation, I think that I won't stay there more than 2 nights.

Positives: Convenient to places.

Negatives: Hotel does not have refrigerator/microwave.

Reviewer: Not provided on Mon 13 Aug 2007 rated 6 out of 10.

Not so bad impression. Everything is ok. Rooms and Hotel inside is not so bright. I did not think I would be charged for Parking ($10.0).

Positives: Condominium type Hotel.

Negatives: Not so bad.

Reviewer: Not provided on Mon 16 Jul 2007 rated 9 out of 10.

The hotel is very clean and staff members are all very friendly. The location was great and meets my needs.

Positives: Very clean and great, location.

Negatives: Need more elevators.

Reviewer: Not provided on Sun 10 Jun 2007 rated 4 out of 10.

The only good thing about this hotel was the location and they accepted pets. The room was old and dirty. The Jacuzzi was cold and the staff had no intention of getting it fixed anytime soon. The Sauna didn't work. They said on the phone we would get a military discount (and we had the name of the person who quoted it to us) and then wouldn't give us one when we checked out. We had 2 cars so we paid $20 a night just to park. This hotel is run down and poorly managed and they are charging way more money than it is worth!

Positives: Location, pet friendly.

Negatives: Dirty, unprofessional, broken Jacuzzi and sauna, too expensive.

Reviewer: Not provided on Fri 18 May 2007 rated 1 out of 10.

Would not ever recommend this place to anybody. This is a motel, not a hotel. My wife and I were tempted to leave the place and better sleep in the car! The hotel was extremely dirty, it was a very unhygienic place, walls are covered by carpet, and they allow pets inside!

Positives: The only thing good of this hotel was the location.

Negatives: Very dirty, terrible view and horrible bad room. It has carpet in the walls! The worst hotel I've ever stayed in my life. Ended up sick of this please.

Reviewer: Not provided on Tue 24 Oct 2006 rated 8 out of 10.

Best Western was great. The room was so big we couldn't believe we had so much space! The location wasn't ideal to the falls, but it was close enough. Very close to IMAX theatre and casino. Nice pool and restaurant.

Positives: The room was huge!

Negatives: Had to wait a long time to check in.

Reviewer: Not provided on Fri 08 Sep 2006 rated 10 out of 10.

Very good value.

Positives: Totally convenient to the falls and other restaurants.

Negatives: Parking situation - pretty full - but it worked out.

Reviewer: Not provided on Mon 21 Aug 2006 rated 8 out of 10.

This hotel is in a good location. Close to the Falls view Casino, the Skylon Tower, Walking distance to the Falls, and a $5.00 dollar cab ride to Clifton Hill. Overall this was a good hotel. Clean and affordable. Americans going over to Canada must realize that Canadians are NOT in a hurry to do anything!

Positives: It was in a good location.

Negatives: Slow check in, slow check out, slow service at dinner.

Reviewer: Not provided on Sun 20 Aug 2006 rated 5 out of 10.

The hotel was clean and the location was OK but it was going to the pool and lobby was too spread out.

Positives: The hotel was centrally located.

Negatives: The hotel was too spread out, the restaurant food was disgusting and the evening staff was not helpful

Reviewer: Not provided on Wed 02 Aug 2006 rated 1 out of 10.

The guests planning on staying in the Best Western Falls view were treated very poorly from the front desk. Front desk personnel were discourteous and offered very poor customer service. I made reservations on behalf of Jeff, an autistic gentlemen and Michelle, his support worker. I spoke with the front desk on two separate occasions prior to the reservation date to confirm, and they were aware that I had reserved the room with my credit card but it would be Michelle as the guest name. At no time was I informed that my signature was necessary at the front desk before the room could be occupied. When Jeff and Michelle arrived they waited a significant length of time for help and then were informed that they could not stay without my signature. When they asked to use the phone to call me personally and resolve the misunderstanding they were curtly sent to a pay phone while the front personnel quickly left to attend other customers. This caused confusion and much disappointment for Jeff and frustration and insult for Michelle. Needless to say they left and drove back home. After all that trouble THEY ACTUALLY CHARGED MY CREDIT CARD! And the Manager was no better. He did not apologize nor would he agree to refund the charges. I DO NOT RECOMMEND STAYING WITH THIS HOTEL. Sincerely Nicole Tracey

Positives: I can't say I liked anything about this hotel.

Negatives: The front desk staff were extremely discourteous and failed to help resolve a problem which ultimately prevented the guest from occupying the room.

Reviewer: Not provided on Sun 23 Jul 2006 rated 2 out of 10.

The rates we were quoted did not include the other fees which added almost another $100 on top of the rates, there were other families also upset over the final costs, they got you once you're there, where are you gone go.

Positives: Close to the falls and smoke free.

Negatives: Sauna was broken too many chemicals in indoor pool and pets are allowed in rooms.

Reviewer: Not provided on Sun 16 Jul 2006 rated 8 out of 10.

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Positives: The rooms were clean and well maintained and included a balcony.

Negatives: The hotel charges $10 a day for parking. This should be included in the cost.

Reviewer: Not provided on Wed 21 Jun 2006 rated 10 out of 10.

Perfect place for relaxation and entertainment. Across from the new casino easy walk. Wolfgang's rest. Tutu Tucan right across the street wonderful atmosphere and food as well. We had a whirlpool tub in the room and it was huge, never have I stayed anywhere that the tub was larger than this one.

Positives: Directly across street from casino

Negatives: Nothing

Reviewer: Not provided on Wed 19 Apr 2006 rated 8 out of 10.

Superb Location one of Niagara Falls CA pet friendly hotels. Deluxe building is acceptable but regular annex is old, dark, gloomy. Rather pricey for rooms that are not updated. They should not charge guests for parking no other hotels do. The restaurant and bar are nice but you cannot get waited on. We left the lounge after 45 minutes and were told that no one other than a waitress from the restaurant checks on the bar occasionally for patrons.

Positives: Pet Friendly-Superb Location.

Negatives: Fee for Parking is Absurd-Bar Restaurant understaffed.