Best Western Plus

Reviewer: Not provided on Fri 22 Jul 2011 rated 7 out of 10.

The hotel was clean. Good location. Pool and area for small children was nice. Not enough parking near the front entrance. Two out of four nights had to park in back. Too dark back there. The first time could not even find an entrance and had to drive back to the main entrance, go inside to inquire about back entrance.

Positives: Location

Negatives: Too dark in the back. Back entrance not easily found.

Reviewer: Not provided on Fri 01 Jul 2011 rated 3 out of 10.

The unknown ongoing remodeling work was an unpleasant addition to an otherwise mediocre hotel stay. It is about a half hour walk to Niagara Falls itself and the falls tourist areas. The rooms were modest, and the hotel overpriced for its amenities and location.

Positives: The pool area was nice although we didn't use it.

Negatives: Location was bad. Construction work was ongoing in the area of our room.

Reviewer: Not provided on Sat 25 Jun 2011 rated 8 out of 10.

Staff were friendly and hotel was very clean. Pool area was very nice and relaxing. The restaurant has fast, friendly service and good food.

Positives: Clean, comfortable hotel. Within a few miles to most attractions in Niagara Falls.

Negatives: Room was next door to elevator, a little noisy.

Reviewer: Not provided on Sat 04 Jun 2011 rated 8 out of 10.

Under construction, upgrading.

Positives: It has lots of entertainment for the little ones as well as the adults.

Negatives: It has a "spot" that non-guests like to visit, but these people have no consideration for sleeping guests.

Reviewer: Not provided on Fri 30 Jul 2010 rated 7 out of 10.

Restaurants were excellent value and great food. Alot of flies in our room. Air conditioner worked well. Mice in the pool area.

Positives: Hotel was close to all amenities. Except the falls. A bus pass fixed that.

Negatives: The flies in the room and the mice in the pool area.

Reviewer: Not provided on Wed 10 Sep 2008 rated 8 out of 10.

Clean and friendly.

Positives: Atmosphere is very laid back, unlike the downtown Niagara Falls.

Negatives: The surrounding area looks like unsafe.

Reviewer: Not provided on Wed 20 Aug 2008 rated 8 out of 10.

Family Friendly. Sufficient for short stay. Would stay there again.

Positives: Free parking. Two hot tubs.

Negatives: Small games room and games 'out of order' stayed out of order for duration of stay.

Reviewer: Not provided on Tue 22 Jul 2008 rated 9 out of 10.

Great place for families with young children. Pool is perfect size for them and the staff is friendly, upbeat and helpful.

Positives: The indoor pool and mini-arcade were perfect for my children. Friendly and helpful staff. We would stay here again.

Negatives: The prizes for the children's mini-arcade require an absurd amount of tickets.

Reviewer: Not provided on Fri 30 May 2008 rated 9 out of 10.

Rooms very clean and large. They gave us a free upgrade but I didn't ask why. They faced onto the indoor gardens and indoor pool. Nice pool side bar with giant TV screen.

Positives: Loved the inside tropical gardens and pool side bar.

Negatives: Not that closes to the Falls.

Reviewer: Not provided on Thu 15 May 2008 rated 10 out of 10.

The hotel boosted two queens but it felt like to doubles, otherwise the room was perfect for a family. The hotel has a wonderful staff, and a fantastic pool, play center. Great for a family.

Positives: Very nice for kids, pool and play center and close to McDonalds.

Negatives: Had to walk to different building to reach pool.

Reviewer: Not provided on Thu 28 Feb 2008 rated 9 out of 10.

Great place, I will go back. Not much time for the adults to enjoy the pool and hot tubs, should be later times, so we adults could enjoy, without the kids.

Positives: Everything is there!

Negatives: Pool closes to early.

Reviewer: Not provided on Thu 23 Aug 2007 rated 1 out of 10.

This hotel was a huge disappointment. The pool is only 4 ft. deep at the deepest end. We had to deal with people in 4 different rooms partying and keeping us all night from their drinking. We complained but nothing was done about it. It got worse. I would not recommend this hotel to anyone. It is an expensive hotel and huge joke. It put a very big damper on our vacation. We will stay at a different hotel the next time. Other people there said the same thing as well.

Positives: It was clean.

Negatives: It was not very good for the adults in our family.

Reviewer: Not provided on Tue 21 Aug 2007 rated 1 out of 10.

This hotel was horrible! I would not recommend this hotel to anyone. It was clean but that was the only upside to it. The pool was only 4 ft. deep at the deepest end, not very good for the adults in the family. Also, they offer free breakfast vouchers, but only if you book your nights in increments of 2 or you also book a golf package. We were told this when we booked the hotel. Also, you can not smoke in any of the rooms, but yet others can bring in cases and cases of beer and drink and party all night keeping you and your family up all night. We complained but nothing ever made it better. This hotel was not cheap, and the worst one we have ever stayed at. Huge disappointment! Nothing was ready when we checked in and we even checked in late. We stay here the next time we go.

Positives: It was clean, but that was it.

Negatives: The whole hotel! Almost ruined our whole vacation.

Reviewer: Not provided on Mon 20 Aug 2007 rated 9 out of 10.

It was more than we expected for the price. Comfortable beds, clean room and facilities, nice/helpful staff. It was a little further from the falls than we thought but it had free parking. Nice area around the pool, two hot tubs, games for the kids, TV, and nice snack bar area. I would use it again.

Positives: We liked the two hot tubs, pool, game room with TV, and snack bar all in the same area. Family friendly.

Negatives: No changing room by the pool area so we had to walk by the front desk after swimming.

Reviewer: Not provided on Fri 03 Aug 2007 rated 8 out of 10.

We were very pleased with our stay. The room was clean and the pool was great for the kids. (Most of) the staff was very helpful. Restaurant was good and quiet. My only complaint was the beds were very uncomfortable.

Positives: The hotel was clean.

Negatives: Refrigerator did not work, beds were very uncomfortable.

Reviewer: Not provided on Wed 14 Mar 2007 rated 5 out of 10.

The lobby of the hotel is beautifully decorated and very inviting. The pool area is very kid-friendly and didn't have the usual aroma of chlorine. There were so many things available at the hotel that you didn't need to leave for anything.

Positives: I really liked that my grandchildren were able to make use of the hotel pool. It was very kid-friendly.

Negatives: I did not like that you could hear your neighbors in the adjoining rooms and also what was going on out in the hallway.

Reviewer: Not provided on Tue 24 Oct 2006 rated 10 out of 10.

The staff was outstanding and went so far as to make our dinner reservations for us at another local restaurant. Our original room had a heating issue and we were upgraded to a beautiful suite that we will definitely book again. The hotel and the personnel were some of the best and both my partner and I travel almost weekly.

Positives: The upgraded suite with fireplace and hot tub was excellent.

Negatives: Too far to walk to and from the main attraction areas of Niagara Falls.