Puddicombe House B&B
Puddicombe House B&B is a bed & breakfast located in New Hamburg.
Visit the Puddicombe house in New Hamburg Ontario and experience our Ontario bed and breakfast, family restaurant, hair salon and spa.
Relax and enjoy our services in this fully restored 1860's Victorian home with impressive Italiante architecture and rich decor. Close to Kitchener Waterloo and the Stratford Festival Theatre.
Nearby restaurants include The Old Country Restaurant, Le On Chinese Restaurant, Tito’s Pizza, and MeMe's Cafe.
Address and Location details
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Puddicombe House B&B reviews
Rated 1 out of 10 with 1 review
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Reviewer: Not provided on Sat 17 Apr 2010 rated 1 out of 10.
I write to you today to save you from the experience that I just dealt with for the past month. I purchased a romantic honeymoon night stay for my friend who just got married. Initially the staff were pleasant, the place looked great, and I thought that this was the perfect place for my friend and her new husband to spend the first night of their marriage together. It was prepaid prior to their stay, only requiring the happy couple to show up and enjoy themselves. When they went to check out the next day, the staff informed them that they needed to pay for their time at the B&B in full. Once informed of this we contacted the staff immediately to correct this gross misunderstanding. It took two phone calls from the bride and two phone calls by us to even have a manager talk to us. We were assured everything would be made right ASAP, however the bride had to call another three or four times to have the situation rectified and their funds returned to them. Needless to say we are not impressed with their customer service or public relations. An appology was never received, and the situation took much longer to resolve than it should have - although it shouldn't have even happened in the first place.
Map
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