Four Points by Sheraton

Reviewer: Not provided on Thu 24 Feb 2011 rated 7 out of 10.

It is undergoing renovations till end of Mach 2011. Here are better hotels nearer the airport.

Positives: The room had Good view and 1 could see planes landing at Pearson (Toronto) airport..

Negatives: Room was very small, overall it does not deserve 3 stars.

Reviewer: Not provided on Tue 07 Dec 2010 rated 5 out of 10.

The hotel I'm sure will be much better once all the renovations are done. However, when we went so much renovation was going on that the front lobby was a complete mess and there was a stench of backed up sewers all over the hotel, except in our room. I think that they should give customers some incentives or something special for staying while the place is still under renovations to make up for it.

Positives: Some of the staff was very friendly.

Negatives: All the renovation that was going on.

Reviewer: Not provided on Thu 11 Nov 2010 rated 3 out of 10.

The front staff was very friendly, but the room was marginal. The overall cleanliness was questionable. The air filter was so dirty that it was black. The hallway showed signs of water damage and the elevator was dirty probably because of renovations. Didn't meet our expectations of a Sheraton. Would not stay there again. On our way home we booked in at the Hampton TO Airport and had a wonderful stay.

Positives: It was quiet.

Negatives: Not that close to the airport and going through Reno's.

Reviewer: Not provided on Wed 10 Nov 2010 rated 4 out of 10.

The hotel was disappointing. Sheets and toweled were old and dingy. The furniture was old and dirty. Overall, just bad.

Positives: Nothing

Negatives: Hotel

Reviewer: Not provided on Fri 25 Sep 2009 rated 9 out of 10.

Very good value for money.

Positives: Free Wireless internet in room.

Negatives: Location - 401 and Dixie very busy/slow.

Reviewer: Not provided on Thu 23 Apr 2009 rated 2 out of 10.

The room was small and had only one bed. This was a problem as I was traveling with my son. They would not give us another room for the same price. It was late so we booked another room at a higher price. The TV did not work. The second night there was a big party next door that they did not deal with in spite of our complaints. It went until 1:30. When we talked to the hotel front desk the next morning they said it was a sports team and that there was nothing they could do. They did not try to compensate us for our trouble. We checked out and moved to another hotel.

Positives: Comfortable bed.

Negatives: Did not deal with a party next door, TV did not work, 1 bed instead of two, small room.

Reviewer: Not provided on Fri 02 Jan 2009 rated 10 out of 10.

Our room was beautiful, quiet, and comfortable. The bed linens were especially beautiful and made us feel pampered. The breakfast in the hotel dining room was delicious! All of the staff were pleasant and helpful. We had a slight problem because the desk clerk had told us the wrong times for the shuttle and the manager paid for a cab to take us to the airport. I would reccommend this hotel to everyone.

Positives: The bed linens were beautiful. The breakfast was wonderful. We had a slight problem and the manger solved it immediately.

Negatives: I liked everything.

Reviewer: Not provided on Sun 28 Sep 2008 rated 7 out of 10.

Good for the business traveler.

Positives: Nice public spaces in the hotel.

Negatives: No restaurants nearby.

Reviewer: Not provided on Wed 27 Aug 2008 rated 8 out of 10.

Hotel was great. Stay out of restaurant. Good location. Very clean. Comfortable bed. Nice lobby. Fitness center open 24 hours, clean, convenient.

Positives: Clean. Great bedding. Nice fitness room. Comfortable.

Negatives: Did not like the restaurant. Service in restaurant horrid. Waiter barely spoke English. High prices. Bad taste.

Reviewer: Not provided on Sat 16 Aug 2008 rated 8 out of 10.

We waited over an hour for the shuttle and saw all other hotel shuttles pass by three times. Very discouraging. The hotel itself was fine.

Positives: Very clean.

Negatives: Long wait for airport shuttle.

Reviewer: Not provided on Thu 07 Aug 2008 rated 8 out of 10.

It is very clean and nice hotel.

Positives: The hotel was very clean.

Negatives: It is close to airport. However, if you also want to see downtown, it is far away.

Reviewer: Not provided on Wed 02 Jul 2008 rated 8 out of 10.

It was ok other than hidden unexpected charge for using a small fridge.

Positives: Clean, family friendly.

Negatives: Charge per day for using a small fridge.

Reviewer: Not provided on Mon 16 Jun 2008 rated 1 out of 10.

The hotel staff and especially manager were unhelpful! We had no electricity or hot water in our rooms they moved us in the dark since they had not one flashlight in the entire hotel, and when we called them to say we had no hot water, they told us to go to the pool! I will never stay there again!

Positives: A bed to sleep in.

Negatives: Staff and their treatment of their customers, no respect.

Reviewer: Not provided on Mon 09 Jun 2008 rated 7 out of 10.

The night staff was extremely welcoming; we were very stressed from a busy and fretful trip and the hotel was very relaxing to come to at the end of a long day. We could not have asked for a better end to a long and hectic day. The only mar on the stay was the end; we asked the front desk to call us a cab, and they called us a friendly seeming fellow who didn't have a meter in his car and didn't have any way of proving that the fare he charged us was reasonable. There is no way a legitimate cab company would have sent an unlicensed driver, so I am forced to conclude that the hotel day staff perpetrated a scam on what they saw as two tourists who wouldn't know any better.

Positives: Very friendly staff on arrival, very welcoming room environment.

Negatives: On departure, staff called an unlicensed cab for us; likely a scam.

Reviewer: Not provided on Fri 06 Jun 2008 rated 6 out of 10.

Hotel restaurant is pretty expensive. No close to anything convenient, had to drive to everything.

Positives: Nice and clean.

Negatives: We requested non smoking room but when we check in, they only had smoking.

Reviewer: Not provided on Mon 02 Jun 2008 rated 4 out of 10.

It took forever for us to be checked into our room (technical difficulties). Despite the lengthy wait, neither staff nor the management made any suggestion's) to make our wait more comfortable. Above all, my greatest disappointment was with the appearance of the room did not meet my expectation; it did not look like a 3star room.

Positives: There were some good food choices in the area.

Negatives: I thought the appearance of the room was outdated.

Reviewer: Not provided on Thu 29 May 2008 rated 1 out of 10.

I recommend others to seek else where for a room to stay instead of this.

Positives: Nothing.

Negatives: The customer service, the room, and the hotel are located in an industrial area.

Reviewer: Not provided on Tue 27 May 2008 rated 8 out of 10.

Very clean, rooms on back side of hotel are large. Rooms on front side are small. Nice pool and no parking fee.

Positives: Clean, big rooms on parking lot side.

Negatives: 20% charge at restaurant to use US money.

Reviewer: Not provided on Wed 07 May 2008 rated 9 out of 10.

Good experience not far from things just fine.

Positives: Atmosphere and lighting and staff especially cleaning services and room services dinning was good but a bit higher priced for family.

Negatives: No pool towels no refrigerator no microwave.

Reviewer: Not provided on Mon 05 May 2008 rated 9 out of 10.

Over all very please. Happy they have a pool and exercise room. Price is good for that location.

Positives: Staff friendly and place very clean.

Negatives: The mattress in the room is not comfortable.