Holiday Inn

Reviewer: Not provided on Sat 20 Apr 2013 rated 1 out of 10.

Their two elevators are broken and the only steps are acessible from outdoors
I woke up this morning and my legs were itchy and i saw red on the sheets (bed bugs!!!)
Spoke to the manager about it and he didnt care at all.
The entire front desk staff was unhelpful.
The shuttle driver spoke on his cell phone the entire timehe was driving us to the airport.
Stay Away!!!!

Positives: pool/hot tub was nice

Negatives: bed bugs
poor management
bad shuttle service
bunch of 17 year olds drinking in the hotel lobby every night
incompetant manager
bullying security staff

Reviewer: Not provided on Fri 24 Sep 2010 rated 8 out of 10.

Great staff - period.<BR/>Here they upgraded me to concierge level because I am a priority club member.

Positives: They gave me upgrade because I am priority club member.

Negatives: Nothing.

Reviewer: Not provided on Thu 20 May 2010 rated 8 out of 10.

Good. Doable. Our house was under Reno's so it was a fun stay. Clean, friendly staff, nice room, comfortable, liked the amenities.

Positives: Loved the pool and the gym.

Negatives: One treadmill was broken, weight machine was broken, the cardio machines were OK. Restaurant should have a more variety.

Reviewer: Not provided on Mon 16 Mar 2009 rated 2 out of 10.

Rooms are not very spacious. The hair dryer is attached to the wall and has been there so long its turned yellow with age. My tub had hair in it. Not impressed with the cleanliness.

Positives: Friendly helpful staff and nice lobby.

Negatives: Worn out dated room. Needs an upgrade in a big way.

Reviewer: Not provided on Sat 31 Jan 2009 rated 4 out of 10.

Although the staff was quite accommodating, I don't think I'd stay there again.

Positives: The bed was comfortable.

Negatives: The window leaked badly and dripped all night and there was no hot water in the morning.

Reviewer: Not provided on Wed 03 Dec 2008 rated 9 out of 10.

This hotel is well kept. Room was clean, bed comfortable, bathroom spotless. Staff does a great job. For my purposes, the location was great.

Positives: Very clean, lobby, hallways &amp; room. Good location.

Negatives: NA.

Reviewer: Not provided on Tue 25 Nov 2008 rated 1 out of 10.

The comfort of bed and design of the remodeling was very nice. But when you add roaches and a strong stench in the hallways and room. It really does not matter. This is what I experienced.

Positives: Front dest person was very nice.

Negatives: Too many roaches.

Reviewer: Not provided on Tue 07 Oct 2008 rated 9 out of 10.

Central location, clean, friendly staff. Recommend for business travelers.

Positives: Given that it was right off a four lane road, the room was very quiet.

Negatives: The pool being open to the lobby, too weird!

Reviewer: Not provided on Sun 24 Aug 2008 rated 1 out of 10.

The worst thing was that they would trick you to have their breakfast in the hotel. They always told customers breakfast is there without telling the customers that they have to pay 14 dollars for a not-so-good breakfast buffet.

Positives: The lobby is huge.

Negatives: Unfriendly staff.

Reviewer: Not provided on Wed 20 Aug 2008 rated 6 out of 10.

Good for business, not for a family. The pool was closed 50% of our stay there, my daughter was very unhappy (11years old).

Positives: Friendliness of the staff.

Negatives: Closed pool.

Reviewer: Not provided on Thu 29 May 2008 rated 8 out of 10.

I found the hotel convenient to my family, Mississauga, Bolton, and Caldron. The mall was a great feature, although we did not have time to enjoy it. The room, staff, and amenities were fine. I would have liked a complimentary breakfast bar or more coffee available in the morning. The desk staff was great!

Positives: The central location of family, the location of the church, reception, and shopping.

Negatives: No cold/hot complimentary breakfast. We were late checking in, called, and maybe we annoyed your employee because of this.

Reviewer: Not provided on Wed 24 Oct 2007 rated 5 out of 10.

Hotel needs updating. Mattresses were very hard. Would only give 2 star rate and thats being generous.

Positives: Fairly good location.

Negatives: Double beds room and mattresses hard as a rock.

Reviewer: Not provided on Tue 03 Jul 2007 rated 5 out of 10.

Smelled like smoke, furniture was outdated; bed was very low 2 ground and too springy. It was definitely not close to any other 3 star hotels Ive stayed at.

Positives: It was in a central area.

Negatives: Smell, furniture, and bed.

Reviewer: Not provided on Wed 06 Jun 2007 rated 6 out of 10.

Located centrally in Brampton near a large shopping mall. Very helpful staff with a decent restaurant. The facility was well maintained but the decor of the rooms was dated and needs some redecoration. However, the room was quiet and comfortable.

Positives: The staff was helpful and pleasant.

Negatives: The room decor was tired and dated.

Reviewer: Not provided on Thu 17 May 2007 rated 10 out of 10.

Great location near all ,would recommend very clean.

Positives: It was very clean and located close where we wanted to go.

Negatives: Aim a tall guy at 6"7 and the ceilings in hallway where 7ft that¿s the only thing negative a found with this hotel.

Reviewer: Not provided on Thu 17 Aug 2006 rated 7 out of 10.

This is a nice, modern hotel, which unfortunately is in a very unexciting area of Toronto. The hotel is six stories, with all of the rooms located on one side with balconies facing a closed-in atrium. There is a decent pool, sauna and hot tub and workout room on the bottom floor, with an average hotel restaurant and bar. The staff was very friendly and the room was average . One of the two elevators was out of service during our stay, which was rather an annoyance. The one downside to this hotel is the location. It is beside a large, if uninspired, mall (which closes early on the weekend for some reason). The city of Brampton has little in the way of culture or night life. There are excellent Indian restaurants in the city, both otherwise expect your normal suburb environment.

Positives: Excellent pool. Friendly staff.

Negatives: Unexciting city.

Reviewer: Not provided on Wed 16 Aug 2006 rated 9 out of 10.

Pretty hotel, ups the ante for a 3 star hotel. Courteous staff who spoke many languages, nearby to many things of interest, comfortable rooms, nice pool. Hurray!

Positives: International Vibe, Good structure, many pretty details.

Negatives: They couldn't supply us with extra pillows - that is my ONLY complaint.

Reviewer: Not provided on Mon 03 Jul 2006 rated 8 out of 10.

Overall nice need to change mattresses and pillows to hard.

Positives: Very clean.

Negatives: Did not like the mattresses too hard.

Reviewer: Not provided on Tue 07 Feb 2006 rated 9 out of 10.

Great. Love the free Internet access. No complaints about anything. Restaurant is a bit Mickey Mouse that is about it.

Positives: Staff, gym, and free wireless internet.

Negatives: New laundry did not get the shirt cleaned (pithy thing).