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Reviewer: Not provided on Tue 03 Jan 2012 rated 2 out of 10.
Good – Clean and good location. Bad - Ventilation system sounds like a leaf blower. I've stayed in three different rooms and it's always the same. You can not sleep with the air conditioning or heat on. The rooms are small, invite two friends for conversation and two of you will be sitting on the bed. There is no movie selection and no mini-bar.
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Positives: Clean
Negatives: Ventilation system sounds like a leaf blower, you can not sleep with it on. No movie selection. No mini-bar.
Reviewer: Not provided on Fri 11 Nov 2011 rated 9 out of 10.
I've been a fan of Marriott hotels for a long time, and this one does not disappoint. Good amenities, quiet and comfortable rooms makes this an excellent choice for business and leisure travelers. The restaurant was amazingly good -- my husband had the prime rib special, and he said it was the best he had ever had. This convenient location makes it an easy walk to Gastown & Chinatown. Stanley Park is a short drive away.
Positives: Attractive, convenient hotel with an amazing restaurant. Excellent staff.
Negatives: Price of overnight parking is high, but typical for the area. Free WiFi was doled out 1 hour at
Reviewer: Not provided on Fri 23 Sep 2011 rated 6 out of 10.
Would not consider this hotel a 4 star. 3 and one half at best. You may not get the room type you had booked.
Positives: Location, cleanliness.
Negatives: Using Priceline did not qualify for continental breakfast nor morning paper at door.
Reviewer: Not provided on Mon 03 Jan 2011 rated 10 out of 10.
Our group loved the Marriott Pinnacle, we walked everywhere because of its location. The
rooms looked new.
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Positives: Our view (because of a $15 upgrade) was spectacular.
Negatives: No WiFi in rooms.
Reviewer: Not provided on Fri 31 Dec 2010 rated 9 out of 10.
Room was attractive and very comfortable. Hotel restaurant was nice and reasonably priced for a business hotel restaurant. Pool area was nice (although water was a little cold). Staffing was generally great and very friendly, especially at the door and in the restaurant.
Positives: Most of the staff was very friendly and helpful.
Negatives: Pool water was not warm enough.
Reviewer: Not provided on Wed 15 Dec 2010 rated 10 out of 10.
Very nice hotel, clean, great downtown location.
Positives: Very nice, great location, clean A+.
Negatives: There was nothing bad.
Reviewer: Not provided on Sun 05 Dec 2010 rated 9 out of 10.
Great place to stay for the business traveler. Rooms were very comfortable. Great gym and pool facilities.
Positives: Excellent rooms location and facilities.
Negatives: Internet access was limited.
Reviewer: Not provided on Fri 26 Nov 2010 rated 10 out of 10.
Located in downtown Vancouver, steps away from upscale shopping and dining, blocks from Roger's Place (hockey etc.) and BC Place, and a short cab or bus ride from Stanly Park. The lobby is beautiful, with very helpful and polite staff. Parking was secure and reasonable. The rooms, although not large, had everything you would need, and were nicely appointed. The bathroom had a full tub as well as a stand alone shower. Room service was prompt and good. There are only good things to say about this place.
Positives: Everything I needed was there, awesome fitness room, great pool/hot tub/sauna/steam room.
Negatives: Bed was a bit firm for my liking, and hot tub wasn't as warm as I would like (around 98F).
Reviewer: Not provided on Tue 31 Aug 2010 rated 9 out of 10.
Great location with exceptionally friendly professional staff. We could see ocean and olympic torch from our room. Close to shopping and eating. Conceirge helpful with excursion plans
Positives: Great location, super friendly staff
Negatives: room a little small
Reviewer: Not provided on Sun 29 Aug 2010 rated 9 out of 10.
A very good place to stay in Vancouver.
Positives: Great treatment from staff, really clean room, a great hotel in a excellent location.
Negatives: Parking charges, just park on the street, it is free after 10pm until 9 am.
Reviewer: Not provided on Tue 10 Aug 2010 rated 7 out of 10.
Seems the same as other Marriott's. My husband was a little turned off by the dirty shower in our room and the fact that when my husband went downstairs to ask the Concierge desk a question about the area he was basically told to look on line. We were surprised when we had to call the front desk for another robe as they said it was standard to for each room to come with one. That seemed kind off strange, but they happily brought us another one. The view from our room was incredible and we loved that we had the full glass windows all around us.
Positives: The view and location was incredible!
Negatives: The dirty shower was a total turn off.
Reviewer: Not provided on Tue 06 Jul 2010 rated 9 out of 10.
We arrived early after getting off the cruise ship and expected not to be able to check in, but were amazed to find our room ready. The friendly staff was efficient and treated us like any other guests. Our large stylish room looked new. At check-in we were given the option to upgrade to a room with a harbor view which we declined.
Positives: The room was large, and the staff friendly.
Negatives: The pool facilities were small and lackluster. Little outdoor space for sitting.
Reviewer: Not provided on Thu 10 Jun 2010 rated 10 out of 10.
Great stay, very nice rooms and lovely view. The staff was helpful in getting us a room with two beds and the pool area was empty (a plus for me).
Positives: Front desk staff was very helpful.
Negatives: Parking on your own is cheaper than parking in hotel parking.
Reviewer: Not provided on Wed 19 May 2010 rated 10 out of 10.
Nice hotel with friendly & helpful staff. Our room was lovely, clean and nicely appointed. Bathroom had both a bath and shower. Bed and bed linens very comfortable. I would definitely return and/or recommend this hotel to friends and family.
Positives: Locations was excellent. Room up to date and clean, nice use of space.
Negatives: Elevators for parking in a different area than regular elevators.
Reviewer: Not provided on Tue 27 Apr 2010 rated 9 out of 10.
Outstanding value for the level of amenity, comfort and location.
Positives: Location, view, comfort and
Negatives: Internet access was expensive.
Reviewer: Not provided on Sun 07 Mar 2010 rated 8 out of 10.
Great location, fantastic food and rooms you could swing a cat in!
Positives: The room size and food.
Negatives: The service at the bar.
Reviewer: Not provided on Tue 09 Feb 2010 rated 10 out of 10.
The service far exceeded all expectations and was located right in the heart of downtown Vancouver. It was close to many restaurants and shops with the harbor right across the street.
Positives: The hotel staff was very friendly and helpful.
Negatives: Rooms were a little small but didn't spend much time in them.
Reviewer: Not provided on Thu 28 Jan 2010 rated 9 out of 10.
Very friendly staff, efficient check-in, the room I was assigned was excellent, full glass and excellent view, which made my day.
Positives: They put me in an excellent room and view.
Negatives: The Internet fee was one of the highest I've seen.
Reviewer: Not provided on Thu 21 Jan 2010 rated 10 out of 10.
Loved it. We had a blast! Walked along the downtown waterfront. Loved the view. Wish I had brought a bathing suit! We had a fabulous time! Thank you.
Positives: Location/view.
Negatives: Can't think of anything.
Reviewer: Not provided on Wed 20 Jan 2010 rated 8 out of 10.
Room was nice. Amenities were fine. Clean but not pristine. Staff pleasant and helpful. Security poor as people were partying in the hallways and no one stopped it.
Positives: Pleasant room. Good location.
Negatives: Very noisy with people in the hallway all night long.
Reviewer: Not provided on Wed 13 Jan 2010 rated 10 out of 10.
Great location, great value.
Positives: Clean and comfortable.
Negatives: Nothing.
Reviewer: Not provided on Wed 30 Dec 2009 rated 10 out of 10.
This hotel exceeded expectations. Fitness room is the best of all hotels I have stayed at. Sauna, steam room, pool, and jacuzzi and more workout machines than usual. Lounge was relaxing and breakfast was very good. I went with some friends who enjoyed themselves and were impressed with this hotel not to mention the price. All in all it was expected of a Marriott property.
Positives: Clean. Convenient location.
Negatives: Bathroom was small but adequate.
Reviewer: Not provided on Wed 30 Dec 2009 rated 9 out of 10.
We were delightfully surprised at how helpful, polite, and professional the staff was at Marriott Pinnacles in Vancouver. The hotel is located in downtown Vancouver, which has nearly Zilch restaurants that are kid-friendly. On our last night there, the staff offered us a discount at the hotel restaurant, which was plenty comfortable for us and our baby to dine at. One of the concierges was super helpful, recommending a restaurant and a nail SPA place nearby that were superb. The bellboys and doormen were super friendly and kept our 1-yr-old baby entertained wherever we had to wait in the lobby. The bed and pillows were heavenly. We slept so well that we were sad to leave. Very next door to the hotel was the most wonderful cafe I have ever been to - Cafe Artigiano. A couple of the staff were not very friendly; one of them was down right rude, but the food was wonderful, and the coffee was AMAZING. I hadn't had a cup of coffee for about 4 years, and I had 3 mochas while I was there (I haven't had another cup of coffee since we came back from our trip more than a month ago). Overall, it would have been nicer if the hotel had a spa, and if it was located in an area that was more kid friendly, but I would rather travel farther for the kid friendly places and stay here again.
Positives: The staff was friendly, polite, and professional. It was a good on-site restaurant with excellent cafe next door. It had heavenly beds and pillows, and clean and good concierge.
Negatives: There was no spa on site. It is the dead of downtown, so it is not very kid friendly in that respect.
Staff / Service: 10
Location: 9
Cleanliness: 10
