ARC The Hotel
ARC The Hotel is a hotel located in Ottawa. Comfort and luxury are paired with contemporary design in the serene and sophisticated ARC The.Hotel Ottawa. The premier design boutique hotel in Canada*s capital offers luxuriously appointed rooms in an intimate atmosphere to ensure you feel energized and relaxed. Minutes away from Ottawa International Airport and close to all major Ottawa attractions. Our luxury hotel in Ottawa is conveniently located in downtown Ottawa and close to all of the major attractions that Ottawa has to offer.
Places to eat within 5km of ARC The Hotel include Japanese Village Teppan Steak & Seafood House, Tosca Ristorante, New Generation Sushi, and Sushi Shop Sparks.
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Reviews for ARC The Hotel, Ottawa
The comments and opinions expressed on this page are those of visitors to this site, and not of and or its parent companies.
Mon 10 Oct 2011
Positives: Great location, very clean and professional.
Negatives: Overnight parking very expensive at $26 plus tax plus valet charge.
Comments: The hotel was all you could ask for in an overnight stay - elegant and clean with professional and helpful staff.
Tue 13 Sep 2011
Positives: Very nice looking and comfortable.
Negatives: No parking. Entry blocked by local transit buses.
Comments: The hotel is great on the inside. While the rooms are small, they do look nice and are comfortable. The two biggest problems with this Hotel is the lack of public parking (only valet was available for about 30$), and the front entry was blocked by the local city buses (all the way down the road actually).
Tue 26 Apr 2011
Positives: Great room decor.
Negatives: Rooms were a little small.
Comments: Great, bed super comfy, rm was clean. Great place to stay. Close to everything.
Tue 26 Apr 2011
Positives: Modern, extremely helpful staff and attractive room.
Negatives: Would've liked to have been able to bring pet and window opened.
Comments: Wonderful hotel; reasonably priced and first-rate service.
Tue 12 Apr 2011
Positives: The bar was nice, the staff was very attentive.
Negatives: The room was tiny, the view was of an adjacent building under construction, (50 feet away.)
Comments: I would not return.
Sat 01 Jan 2011
Positives: Elegant lobby & lounge, comfortable beds, great food & friendly staff.
Negatives: Rooms are tiny and the obstructed views of office buildings makes it feels claustrophobic.
Comments: Elegant and comfortable boutique hotel in downtown Ottawa. Wonderful service & food. Rooms and bathrooms are very small, and the views of the adjacent office buildings are a bit oppressive. Wonderful for short stays when you don't spend much time in the room.
Wed 15 Dec 2010
Positives: It was in a good location, close to all amenities.
Negatives: There was a pair of dirty underwear in the bed.
Comments: We had a bad experience at this hotel as there was a dirty pair of underwear in the bed. We had upgraded the room for a king size bed and the hotel waived the charges for the upgrade for us. The room was small and did not feel like an upgraded room to us. You also have to pay for Internet access in the room.
Tue 07 Dec 2010
Positives: It offered apples and chocolates as treats.
Negatives: Most everything!
Comments: I have rarely, if ever, been so critical of a hotel. To start, there is no Business centre. What passes for this is a corner with one (1) wireless keyboard. Having exclusive use, I was about an hour into a document when an abrasive lady interrupted, to access her airline Boarding Pass. Long story short, my document was lost. Other than that, the rooms are very dark. My room (413) faced a brick wall. No view whatsoever. the restaurant was closed for a private function - no fallback. That's enough. I have to put this experience behind me.
Thu 14 Oct 2010
Positives: Bed was comfortable and shower had perfect water pressure.
Negatives: Elevator is very slow.
Comments: This is a great hotel for adults. Clean rooms and comfortable atmosphere.
Fri 17 Sep 2010
Positives: Great location and sophisticated design/decor.
Negatives: Rooms are a bit small.
Comments: This is a sophisticated Euro style hotel in a great location downtown.
Thu 16 Sep 2010
Negatives: Poor service - didn't call me for wake up call!
Comments: Good downtown location. Small but clean rooms. Staff nice but useless - locked me out of my room on my second day because they didn't swipe credit card properly first day, and forgot to call me with wake up call (don't worry - set a backup).
Mon 06 Sep 2010
Positives: Friendly staff, looked & felt nice. Very small room, however worked well for a couple nights.
Negatives: Very small rooms. As well could of been cleaner.
Comments: Very pretty hotel in down town Ottawa. Close to were you want to be.
Mon 16 Aug 2010
Positives: Comfortable, classy boutique hotel and great location.
Negatives: Parking and Valet drop off area.
Comments: The ARC is a great little hotel right in the heart of downtown. Nice amenities, quality linens, excellent friendly accommodating staff. The only problem is the extreme congestion on Slater Street due to the transit rush hour buses (aggressive bus drivers by the dozens.) and the next door construction zone. There was only enough room for two or three cars in the valet drop area, and often taxi drivers would block the spaces without regard for the needs of the hotel guests. The hotel management needs to petition the city to remove the "taxi stand" in order to allow for the guests better access and eliminate the use of much needed space by taxi drivers who are just "on break" in the middle of the parking area.
Sun 25 Jul 2010
Positives: It was clean, centrally located.
Negatives: No staff. No pool. No little chocolate or signature apple on bed/in room. Closet but no chest of drawers. etc.
Comments: Poor non-existent welcome. Front desk (actually off to the side desk) staff was not very friendly. Restaurant menu too 'frou frou'. No diners is always a good indication. Cold reception for the "Zen" experience. Didn't offer to help me with my bags. I had to park my car behind 2 cabs with the back end of my vehicle over the line in towards the traffic. No chatty recommendations.
Wed 20 Jan 2010
Positives: Clean, hip contemporary decor, friendly service, and excellent location.
Negatives: Extremely small room.
Comments: Great location, easy walk to Rideau Centre and most downtown attractions. Room was clean and has cool contemporary design. Only negative was the room was extremely small, probably the smallest I've seen, but for two people it was fine.
Fri 15 Jan 2010
Positives: Convenient, good service, clean, people helpful.
Negatives: Room was too small for 2 people.
Comments: Modern, great service, conveniently located downtown, close to amenities, rooms can be on the small side and a little cramped for a couple.
Thu 17 Dec 2009
Positives: Clean & friendly.
Negatives: Extra cost to go from a single Queen to 2 double beds.
Comments: Very nice if traveling for business or a couple. Very friendly and helpful. I would stay at this hotel again. I don't think it would be too hard to ask if you want a single or double beds in the room or if you want a hotel with a pool on the Internet.
Wed 18 Nov 2009
Positives: Front lobby is very inviting, rooms are small but well appointed, European flavor.
Negatives: Only valet parking, although the valet service was great.
Comments: While the Arc Hotel is in an excellent location and I had no issues with any of the amenities, it seems not quite at the same level as the other downtown hotels.
Thu 06 Aug 2009
Positives: Location was good for tourists.
Negatives: No parking rooms are very small.
Comments: Rooms are too small even for one person.
Thu 19 Feb 2009
Positives: The staff at check in were very nice and the glass of champagne was a nice touch.
Negatives: The management failed to adequately rectify an unhappy guest; valet parking took an hour.
Comments: This hotel was terrible at fixing their mistakes and taking accountability for them.
Fri 13 Feb 2009
Positives: Location; customer service, staff; amenities of room.
Negatives: $21 for valet parking; walls are thin -no soundproofing!
Comments: Seems to be an older hotel that was nicely renovated & redecorated. Staff is attentive. Room/bathroom spotless with lots of fluffy towels. Enjoyed the turn down service (but only 1 chocolate, 1 apple & 1 bottle of water for the 2 of us). But, could hear every word spoken in the next room and hallway (neighbors came in at 3 am). And bed was not that comfortable - a pillow top mattress would have been more in line with the rest of the facilities.
Tue 21 Oct 2008
Positives: The bed.
Negatives: No pool, tiny room, bathroom didnt seem clean.
Comments: Wouldn't stay at this hotel again.
Tue 26 Aug 2008
Positives: Location was great. Staff very helpful and friendly lounge with coffee and tea a nice added touch.
Negatives: The room was very small. With TV on had to climb over bed to get out.
Comments: This is an older hotel which has been updated so you will find some of the rooms small and the plumbing old (had to wait about 1/2 hour on arrival to get hot water.) but that being said this hotel strives to make you as comfortable as possible. Nightly turn down with fruit/chocolates and water. A lounge with coffee/tea and local papers and magazines. Sparkling wine at check in. very nice touches.
Wed 20 Aug 2008
Positives: The decor was very modern.
Negatives: Room was tiny; breakfast wasn't included restaurant prices very high.
Comments: Very nice hotel, beautiful modern decor, but our room was tiny and unlike some of the other hotels we had the option of visiting there was no complimentary breakfast. As well the breakfast we could get from the hotel was at the cheapest $14 for a continental. So very nice if you aren't on a budget, or aren't planning on eating in the hotel.
Thu 07 Aug 2008
Positives: Great location.
Negatives: Room was too small, needs to be more accessible (stroller).
Comments: Room was too small, hotel offered to upgrade room for $30 - we should have done it.
Thu 10 Jul 2008
Positives: Cleanliness, courteous staff.
Negatives: Loud AC, tiny rooms, extra slow elevators, Internet connection charges.
Comments: PROS: The room was very clean, the bed was comfortable, and the staff was courteous and friendly. The hotel's location is very convenient. CONS: The room was tiny, with a very loud air-conditioner, and a bad, nauseating cigar odor. It took almost 15 minutes for the coffee machine to produce one cup of coffee. Water pressure in the shower was too low. The elevators are extremely slow. $4.50 for one hour of Internet access is just ridiculous. The staff could not think of more than two (mediocre) places to recommend for Sunday brunch.
Thu 21 Feb 2008
Positives: Clean and modern.
Negatives: Room was tiny. We got the smallest room in the hotel.
Comments: The hotel was clean and modern. The hotel is a close distance to Elgin Street and the main attractions. This room is usually used for those who want an adjoining room for their suite.
Thu 21 Feb 2008
Positives: Staff was friendly. Liked the champagne when arriving.
Negatives: Room was small with no view or real windows. Expected more for price.
Comments: The hotel was nice, but the room I was put in was small. For the price point, it is not worth it. When making star ratings, amenities should be considered more heavily and this hotel should not have made the cut.
Fri 01 Feb 2008
Positives: Clean, convenient location, friendly staff, good restaurant.
Negatives: Our room was a little small as our trip was business/leisure combination with spouse.
Comments: Even though our room was a little small, we really enjoyed staying there. We even got an invitation to the manager's cocktail party. All the staff at the hotel was very friendly and helpful. Place was very clean and chic.
Thu 15 Nov 2007
Positives: Staff was friendly.
Negatives: Rooms very dim and dark and small.
Comments: I was very disappointed and it ruined my trip to Ottawa.
Tue 02 Oct 2007
Positives: Good location, complimentary wine served on check in, thick towels.
Negatives: Rooms extremely small, poor water pressure, elevators very slow.
Comments: The hotel room was very small with minimal clearance to walk around the bed, and go between the TV cabinet and the bed. The TV cabinet doors could not fully open as the bed was in the way, and you had to close one door to walk around the bed. The bathroom was quite small and had poor water pressure. Elevators were very slow. I only stayed one night so did not see restaurants or other areas of hotel. Staff were friendly, and hotel did offer nice linens, robes, and two free bottles of water at the bedside, but I would have sacrificed that for a larger room.
Mon 01 Oct 2007
Positives: Beautiful modern interior design of the lobby and rooms.
Negatives: Annoyed that I had to pay for internet service. Other less expensive hotels have free internet.
Comments: I loved everything about the hotel except some minor things. There was no cream for my morning coffee so I had to call down for it and by the time it came, it was too late. The bathroom didn't have enough shelf space, and the having to pay for internet service was very annoying. I have stayed at much less expensive places and the internet was always free. This is expected now. Otherwise, staff was very friendly and the hotel rooms, hallways and lobby were stunning. The elevators were very slow though. The exercise room was the nicest that I have seen in any hotel.
Sat 30 Jun 2007
Positives: Well located.
Negatives: Restaurant was too pricey for what we got.
Comments: Has no pool or access to one.
Wed 20 Jun 2007
Positives: Very clean great staff very quiet.
Negatives: Our room was extremely small.
Comments: Hotel is excellent overall. Our only complaint was the size of the room. It was very small and awkward to move around in.
Wed 16 May 2007
Positives: Nicely decorated.
Negatives: Extra charge for leaving early.
Comments: Okay hotel but not so good for young children.
Wed 02 May 2007
Positives: I was offered sparkling wine and chocolates at the desk when I arrived.
Negatives: The room was small with a small window.
Comments: Great location, friendly staff, with an upscale contemporary decor.
120 AC. 220 AC. 24-hour front desk. Baby sitting. Beauty shop/salon. Bell staff/porter. Coin operated laundry. Complimentary newspaper delivered to room. Complimentary newspaper in lobby. Concierge desk. Concierge floor. Conference facilities. Currency exchange. Elevators. Express check-in. Express check-out. Free high speed internet connection. Full service housekeeping. Gift/News stand. Health club. High speed internet access for laptop in public areas. Housekeeping - daily. Housekeeping - weekly. Ice machine. Laundry/Valet service. Lounges/bars. Multilingual staff. Onsite laundry. Parking. Restaurant. Room service. Safe deposit box. Security. Spa. Valet parking. Wakeup service.
Please note map locations may based on either the address, the town or based on the location of the listed properties zip / postcode.
Location details / directions
Near to the following attractions
Elgin St Shopping-Restaurant District
Royal Canadian Mint
Museum of Contemporary Photography
Museum of Nature
National Gallery of Canada
Sparks Street Mall
National Arts Center
Ottawa International Airport
Any prices displayed for ARC The Hotel should be used as a guide only and may vary with room and dates chosen. Lower pricing may be available via the booking system if available. Not all properties are available for online booking. Please note all distances shown are approximate, and may not reflect driving or travel distances.