Trout Point Lodge, Relais & Chateaux, Kemptville, Nova Scotia

Trout Point Lodge, Relais & Chateaux is a lodge located in Kemptville. Savor beautiful Nova Scotia river country at Trout Point Lodge, a unique nature retreat offering superb outdoor recreation, outstanding cuisine, & engaging culinary vacations. An unparalleled place for relaxation & enjoyment of the outdoors, Trout Point's 100 acre wooded estate borders the Tobeatic Wilderness Area & the pristine waters of the scenic Tusket & Napier Rivers. Enjoy canoeing & kayaking, forest bathing, an outdoor barrel sauna & wood-fired hot tub, swimming refreshing river water, hiking trails, & nature walks amidst wilderness splendor. A true eco-lodge, Trout Point follows recognized sustainable tourism practices. Guests enjoy gourmet prix-fixe seafood meals--so just arrive in our serene world and unwind.

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Reviews for Trout Point Lodge, Relais & Chateaux, Kemptville

2 / 10 based on 1 review

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2 OUT OF 10 rating rating
Thu 15 Jun 2006

Comments: Please Please beware! If you get sucked into this one you will absolutely regret it! I have been home for less than an hour and after a 5 hour drive home you would think anyone would be sick of complaining but I just feel it's important to save someone else this unbeleivable nightmare! I booked this "lodge" a month ago for Father's day. I originally wanted the River Bend suite for the 2 beds as we are a family of 4. After several attempts of calling this place (I now know it's pretty much vacated) I finally reached someone whom after yelling back and forth to someone else eventually realized that that suite was not available (which I later learned that someone from within the circle was using it). The man had to put his other half on the phone to talk to me and he said they had a nicer suite (the granite suite) that he would let me have for $200/night for the 2 nights i was looking for and that was giving me a great discount. He said it was the nicest one they have. WELL! After having told him we wanted to do fishing, he proceeded to talk to me as though that is common there and their website boasts fishing (of course depending on which site you visit). We arrived to find a small driveway and no place to put our truck and noticng we wouldn't be in anyone's way while we checked in we just parked. We entered the "lobby" to be greeted by a young boy who ran downstairs to get an adult. A lady came up and said nothing more than "the granite?" A little puzzled with the short spurt we clued and just said "yes" She said "follow me" and as she proceeded to walk us down the stairs into the basement my husband asked if we were allowed to bring our truck around back to our door. She started to yell out to someone as she left us standing momentarily "he wants to know if he can park out back?" We heard a voice holler outloud "no, no, no!" so we left it obstructing the driveway somewhat until that lady left at 5pm then parked where she was. It wasn't as though there was any other vehicles to be in the way of because we were the only fools. After awhile a man seen us outsde our door and introduced himself but still we weren't sure if he was a guest or what. there wasn't another single person on the entire premises so without phones in the rooms and absolutely no cell service we worried that if need be there would be noway to call an ambulence in an emergency or anything. After all no one during our entire time there ever appeared to be an employee to ask for the phone at what I think was the Main desk. We later wanted to go out to get ice for our cooler and realized nobody ever offered us a room key. We left one person behind for that reason and went to the nearest store only to find out that all of this is well known in the area and there have been even worse nightmares. We returned to the room, started a fire in the fireplace only to realize they removed the fire alarm from the room. What a great idea. Duh! It was hard to keep the room from stinking of smoke but we just got used to it. One of my boys found a long handled lighter safely lost in the couch. The other boy opened the pullout couch to put his fresh (?) sheets on for himself in the dark dingy little cove to the side when he opened it he found very dirty used sheets still on it and a full fudgeo cookie in there too! Wow the cleaning lady must be too busy and overworked. Oh right there was no actual cleaning lady. The floor was really dirty and left me wanting a broom but all I could do was pick up the smelly and very dirty rug and take it outside to shake it out. There is no coffee table to use for cards or anything else as there was knowingly no tv and there were no end tables to set anything on. there was no table to sit at with someone to talk or anything. The bathroom was an absolute joke as there was not one place to set a shaving kit, make-up or anything so everytime you had to set your stuff on the floor. There didn't seem to be any hotwater at the tiny pedestal sink but there was at the tub where everyone had to try to get cleaned up using broken knobs on a whirlpool tub with no stand op shower. The supplied soap, with 100% no word of a lie, was actually a small chopped off chunk of ivory bar soap. After looking carefully you could see most of the ivory word pressed into that chunk. The bathroom window was perfectly set in a place so that passers by outside could get a perfect view of you in at you at the tub. We had to take the couch cushions and stuff them in the window. The tiles were cracked and in disrepair and the toilet wobbled. After one nights stay (we were booked for 2) we had to get out of that damp basement-like place.We packed up around noon and left and at that point there was still no one that had come around with new towels or to clean up the room. Once I got far enough away, I finally got cell service only to call and find out that the quoted price of $200/night was not only charged 6 days prior to our arrival , they also inflated the price to $219/night. They also tacked an unmentioned fee of 15% for cleaning. Cleaning, what cleaning! We even only stayed there the one night but got billed for 2 and cleaning for 2 nights too! six days before we got there! Did I mention this is a luxury resort? Ha! Total bill- $579 - one night , no amenities , no service , zero hospitality but of course from who? Did I mention the locals say there is next to no fish in those rivers but I was sold and sucked in. I also found out the place is up for sale and when i called to complain I got answering machines at 2 different numbers and finally a brave lady answered and yelledout to a guy to take the phone when he quickly cut her short by yelling back "noooo!!" not knowing I could here him and she continued to listen to me then told me she was just there visiting her son and the owners were in England and she would get them to call me when they get back. I am sure I will never here from them.

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Photo of Trout Point Lodge, Relais & Chateaux

189 Trout Point Road
Nova Scotia

Tel: (902) 482-8360
Fax: (800) 980-0713
Tollfree: (877) 812-0112

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